Member Service Representative, Bilingual

🕒 Maio 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $41.920 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💬 Bilíngue

👻 Score fantasma 45%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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S3 Shared Service Solutions, LLC

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2012

💸 Finanças

🤝 B2B

🏦 Bancário

Finance • B2B • Banking

A S3 Shared Service Solutions, LLC é uma organização de serviços de crédito (CUSO) que faz parcerias com cooperativas de crédito para fornecer soluções operacionais de alta qualidade e suporte. Sua missão é capacitar essas cooperativas de crédito a aprimorar os serviços aos membros, focando na entrega de um serviço excepcional que assegura o futuro de seus membros. As ofertas da S3 vão desde consultas de serviço ao membro até gestão de empréstimos e apoio à conformidade, garantindo uma experiência de classe mundial para os membros das cooperativas de crédito.

Descrição

• Answer high-volume inbound calls for English- and Spanish-speaking members and non-members • Navigate telephony, account servicing, CRM, knowledge base, and web-based application systems • Provide accurate information, resolve inquiries, and fulfill membership, banking product, service, and rate requests • Perform member verification and review accounts • Communicate company and credit union policies and procedures • Document interactions and outcomes in appropriate systems • Meet quality, schedule adherence, and productivity expectations in a queue-based contact center • Partner with management, vendors, and credit union partners to resolve complex issues and escalations • Support service requests, technical research, and issue resolution through email and internal messaging tools • Support specialized digital, card, or loan queues and process related transactions • Complete job-related projects and other duties assigned by management • Answer emails promptly and complete required annual training by deadlines • Maintain knowledge of department policies and procedures by monitoring updates and communications

🎯 Requisitos

• Bilingual in English/Spanish; conversational Spanish with knowledge of basic banking/financial terminology preferred • 5 years of work experience, or a combination of relevant professional experience and education (Associate's Degree or higher), or applicable certifications may be considered • Experience involving direct customer engagement or relationship management required • Banking and/or fraud experience preferred • Previous experience as a team leader, mentor, coach, trainer, or supervisor is a plus • Experience using Microsoft Teams, Outlook, CRM platforms, and multiple systems/applications simultaneously preferred • Ability to use dual monitors is a plus • Proven ability to meet performance goals • Strong de-escalation skills, including clear documentation and appropriate handoffs • Ability to work independently, prioritize tasks, and maintain productivity • Excellent verbal and written communication skills • Comfort working in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and compliance • Highly organized and detail oriented • Strong time-management skills • Ability to work well in a structured, procedure-driven environment

🏖️ Benefícios

• Medical, dental, and vision insurance • Paid time off (PTO) starting at 20 days in your first year • Up to 11 paid holidays per year • 401(k) with employer match and discretionary contribution • Employee referral program • Employee assistance program (EAP) • Health & wellness program • Life and AD&D Insurance • Accidental Injury, Critical Illness and Hospital Care Insurance • Peer-to-peer recognition program • Employee Discount Program • Fully remote (work from home) • Training programs designed to support learning and development