Product Support Analyst

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Maio 26

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Sabre Corporation

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Software • Travel

A Sabre Corporation é uma provedora líder de software e tecnologia que impulsiona a indústria global de viagens. A empresa faz parceria com companhias aéreas, hoteleiros, agências de viagem e fornecedores do setor para oferecer retailing, distribuição e fulfillment integrados de serviços de viagem. Com foco em inovação, a Sabre entrega soluções tecnológicas avançadas, incluindo analytics com IA e processamento de dados em tempo real, para otimizar precificação, gestão de inventário e planejamento de malha. As parcerias estratégicas da empresa, como com o Google, a posicionam na vanguarda da inovação em tecnologia para viagens, viabilizando a transformação digital e aprimorando as experiências de viagem dos clientes em todo o mundo.

5001 - 10000 funcionários

Fundada em 1960

Descrição

• Under direct supervision, responsible for responding to routine customer inquiries regarding products. • Analyzes problems using diagnostic tools to identify problem areas and recommend corrective action. • Recommends solutions to customer application questions. • Maintains log of problems so that recurring problems can be reported to product development. • Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. • Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions. • Develop and maintain positive customer relations by delivering outstanding customer service. • Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

🎯 Requisitos

• Experience in providing customer support • Advanced English communication (Oral and Written) • Strong customer service focus and problem-solving ability required • Good computer software skills and Internet capabilities • Ability to work independently as well as in a team • Flexibility in working hours. • Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)