Workforce & Capacity Manager

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🕒 Maio 15

🧀 Wisconsin – Remoto

🧀 Wisconsin – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

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Safelite

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1947

🚗 Transporte

🛒 Varejo

Transport • Retail

A Safelite é uma proeminente fornecedora de serviços de vidros automotivos, oferecendo serviços completos de reparo e substituição de para-brisas. Eles são reconhecidos por sua expertise no cuidado com vidros automotivos, oferecendo serviços em todos os 50 estados através de seus MobileGlassShops™ e instalações de reparo. A Safelite está comprometida com a conveniência, proporcionando serviços móveis de vidros automotivos que vão até a localização do cliente quando elegível. Eles se orgulham de usar materiais de alta qualidade e respaldam seus serviços com uma garantia nacional, garantindo satisfação e tranquilidade aos clientes. A Safelite trabalha perfeitamente com seguros de automóveis, reduzindo o estresse dos reparos de vidro para seus clientes.

Descrição

• Provide visionary leadership to a diverse team, fostering a culture of collaboration, accountability, and continuous improvement. • Partnership with District Manager on Capacity/Scheduling strategies. • Execute objectives, conduct performance evaluations, and facilitate career development for team members. • Promote a positive work environment that encourages innovation and problem-solving. • Implement workforce optimization strategies including- Scheduling and Resource Allocation to meet business goals, across the zone. • Ensure routing of right technician, to the right job, for most efficient and productive route. • Collaborate with District Managers to align field operations with staffing requirements and demand fluctuations. • Monitor and analyze workforce metrics to identify trends and areas for improvement. • Maintain Visibility into performance of district KPI’s such as D.O.W, Opti-Fit, Replacement Volume, Job Completion and Technician Turnover. • Oversee the planning and allocation of resources, including equipment, facilities, and personnel, to meet operational demands. • Develop and maintain a capacity planning framework that aligns with organizational objectives. • Collaborate with Director of Workforce/Capacity Leadership, District Managers and Operations Team to develop short-term workforce and capacity management strategies aligned with growth objectives.

🎯 Requisitos

• Bachelor’s degree in business, Operations Management, or a related field. • 4-6 years Proven experience in workforce and capacity management. • 1-3 years Leadership experience. • Knowledge of customer service and administrative protocols. • Ability to provide world-class customer service. • Ability to lead within a fast-paced, high-volume operation. • Proven experience developing high performing teams that deliver extraordinary results.

🏖️ Benefícios

• Competitive weekly pay and bonus opportunities. • Total job benefits valued at more than $10k*. • 401(k) plan with company matching. • Medical coverage plans customized to suit your needs. • Commitment to work/life balance through our paid time off (PTO) programs. • Company holidays and paid volunteer days. • Up to $5,250 in tuition reimbursement per year.