Senior Implementation Business Analyst

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🕒 Maio 27

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista de Negócios

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Sagent

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

☁️ SaaS

💳 Fintech

SaaS • Fintech

A Sagent capacita bancos e credores a tornar os empréstimos e a posse de imóveis mais simples e seguros para milhões de consumidores.

Descrição

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations • Conduct discovery sessions with clients to understand business needs. • Document functional and non-functional requirements. • Translate business requirements into SaaS solution capabilities. • Collaborate with product and implementation teams to tailor configurations. • Serve as the liaison between the customer and internal teams. • Provide regular updates, manage expectations, and facilitate decision-making. • Analyze current customer workflows and identify gaps. • Recommend process improvements aligned with SaaS capabilities. • Assist in creating user guides and training materials. • Support onboarding and training sessions for end-users. • Validate system configurations against business requirements. • Define UAT scenarios and success criteria. • Coordinate UAT execution, triage issues, and provide feedback. • Help customers adapt to new workflows and system changes. • Identify and mitigate adoption risks. • Ensure all implementation tasks are completed before launch. • Support cutover planning and execution. • Triage and resolve post-launch issues. • Coordinate with support and engineering teams as needed. • Maintain accurate records of requirements, decisions, and configurations. • Ensure knowledge transfer to support and account management teams.

🎯 Requisitos

• Bachelor’s Degree (or equivalent experience) in business, computer science, finance and/or related fields • 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight • 5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired • 3+ years of hands-on business analyst, development, project management, or testing experience • Knowledge of mortgage servicing regulatory climates and its impacts on the lending process • Experience creating business designs, test plans, testing scripts, and system requirements • Excellent written and verbal communication skills • Experience working with content management systems • Experience working with on and offshore teams is required • Experience with the entire PDLC process • You are a self-starter and can manage multiple activities and priorities • Experience with Claims or Invoice solutions and processes • Experience with loan data and servicing conversions • Experience with APIs and system integrations

🏖️ Benefícios

• Remote/Hybrid workplace options • Health Benefits • Unlimited Flexible Time Off • Family Planning Services • Tuition Reimbursement • Paid Family Leave • 401(k) Matching • Pet Insurance • In-person and Virtual Social Experiences • Career Pathing • Focus Time Fridays