Installation Specialist

🕒 Junho 24

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Samsara

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

📦 Logística

🏗️ Construção

🏥 Saúde

💰 Seed Round em 2014-08

Logistics • Construction • Healthcare

Samsara é uma empresa de tecnologia que oferece uma plataforma completa de operações voltada a aprimorar a eficiência, a segurança e a sustentabilidade das organizações. Suas soluções incluem segurança baseada em vídeo, telemetria veicular, monitoramento de equipamentos, aplicativos para a força de trabalho e visibilidade de instalações. A Samsara atende a diversos setores, como transporte, logística, construção e governo. A plataforma conecta pessoas, sistemas e dados, permitindo que as organizações tomem decisões mais rápidas e orientadas por dados. A tecnologia de Connected Operations da Samsara ajuda organizações complexas a operar com mais eficácia, oferecendo GPS em tempo real, alertas proativos, treinamentos de compliance e rastreamento de ativos.

Descrição

• Oversee customer engagements with installation partners, providing onsite management for complex deployments. • Proactively de-risk projects to deliver smooth, high-quality installations. • Collaborate with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value. • Monitor customer installation milestone progress with prompt resolution to issues, challenges, and project complexities. • Serve as a point of contact for escalations and troubleshooting during install phases. • Monitor CSAT related to installations and resolve root causes of dissatisfaction. • Assist partners in building project-specific installation guides and deliver onsite training. • Coordinate with installation vendors to ensure work is completed on time and to quality standards. • Provide onsite oversight for large or complex deployments, including site readiness checks and troubleshooting. • Identify risks early and propose mitigation strategies to keep projects on track. • Capture lessons learned to improve processes and drive continuous improvement with partners.

🎯 Requisitos

• High school diploma required, advanced degree preferred. • Must have valid driver's license and be insurable • 4+ years experience managing vehicle and/or hardware technology. • Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment). • Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment. • Basic understanding of electronics and electrical systems. • Experience in field operations coordination, implementation, and technical deployment. • Strong attention to detail with the ability to manage multiple projects in parallel. • Excellent communication and stakeholder management skills. • Fluent in English (verbal and written).

🏖️ Benefícios

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans • Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity in a high-growth public company.