Credit Balance Specialist

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🕒 Julho 29

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Sarnova

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

🏥 Saúde

🤝 B2B

☁️ SaaS

💰 $500.000 Venture Round - Sarnova em 2009-12

Healthcare • B2B • SaaS

A Sarnova é uma empresa de distribuição e serviços focada em saúde, cujo grupo de negócios (incluindo Bound Tree Medical, Tri-anim Health Services, Cardio Partners e Digitech) fornece produtos, equipamentos, serviços e tecnologia para todo o continuum de serviços médicos de emergência (EMS) e cuidados agudos. Há quase 50 anos, o grupo distribui mais de 100 mil produtos de saúde e segurança para prestadores de EMS, hospitais, escolas, empresas e agências governamentais, além de fornecer soluções para cuidados respiratórios/anestesia/atenção crítica, vendas e gestão de programas de DEA, treinamento de RCP e uma plataforma de faturamento e inteligência de negócios em nuvem para EMS. A Sarnova é uma empresa do portfólio de Patricia Industries/Investor AB.

Descrição

• Receive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirements • Accurately post and record refund transactions in the billing system, ensuring proper documentation and audit‑ready financial records • Research account histories to verify refund validity, payment sources, EOB details, and overpayment rationale • Communicate with external stakeholders, including attorneys, no‑fault carriers, workers’ compensation representatives, and the VA as needed to confirm refund details or request supporting documentation • Interpret and understand Explanations of Benefits (EOBs) to determine refund justification and payment disposition • Collaborate closely with internal teams, including Payment Posting, Billing, QA, and Client Services, to resolve discrepancies and ensure accurate account adjustments • Ensure refunds are processed within required timeframes, meeting daily productivity goals and departmental service level expectations • Maintain detailed, accurate notes documenting actions taken, communication, and financial adjustments • Identify discrepancies, patterns, or repeat issues and escalate them to the Department Manager for resolution or process improvement • Handle mail, emails, and refund correspondence, ensuring proper follow‑through and documentation • Support compliance efforts, ensuring all refund processes meet HIPAA, payer, and internal standards

🎯 Requisitos

• Education: High School Diploma or equivalent • Strong ability to multi‑task and manage a high‑volume workload while maintaining accuracy • Collaborative team player capable of working effectively across internal departments and with external partners • Professional, pleasant, and confident demeanor in verbal and written communication • Ability to remain calm, organized, and focused under pressure • High computer literacy, including ease working with dual monitors and navigating multiple systems simultaneously • Excellent follow‑through and problem‑solving abilities • Strong mathematical skills and comfort handling financial calculations • Proficiency in reading and interpreting Explanations of Benefits (EOBs) • Strong attention to detail and commitment to accuracy • Ability to meet deadlines and maintain high productivity • Previous experience handling refunds, payment posting, or medical billing is helpful • Dependable, punctual, and accountable with a strong work ethic • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

🏖️ Benefícios

• Competitive salary, commensurate with experience • Comprehensive benefits package, including 401(k) Plan