Retail Solutions Specialist

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🕒 Maio 26

🌴 South Carolina – Remoto

🌴 South Carolina – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Scientific Games

SiteLinkedInTodas as Vagas

10.000+ funcionários

🎮 Jogos

🤝 B2B

Gaming • B2B

A Scientific Games agora abriga todos os produtos e serviços de loteria. A Light & Wonder agora é o lar de jogos e iGaming. É um momento emocionante, à medida que a Light & Wonder traça seu próprio caminho como a principal empresa global de jogos multiplataforma, e a Scientific Games continua como a principal empresa de loteria do mundo e parceira preferida para loterias governamentais. Essas transformações estratégicas de negócios foram desenvolvidas ao longo de um ano e não seriam possíveis sem um verdadeiro esforço colaborativo.

Descrição

• Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores • Responsible for organizing and training store managers and clerks on lottery equipment • Act as a liaison between Retail Solutions, lottery, retail and internal customers • Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging) • Complete online surveys with photos and details gathered from store visits • Conduct and review pre-implementation documentation to ensure accuracy during installs • Conduct full-scope innovation/systems demonstrations • Conduct Train-the-Trainer and product information presentations with internal and external customers • Monitor and evaluate training program’s effectiveness and provide recommendations for modifications • Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions • Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners • Work with internal teams to ensure the product technology functions as designed • Work with other departments in support of site sales and support goals • Ability to adapt to a fast-paced environment • Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies • Ability to communicate problems with management • Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol • Other functions and responsibilities as assigned

🎯 Requisitos

• 1-3 years of experience in retail and/or sales • 1-3 years of lottery experience • Demonstrated ability to multi-task while ensuring accuracy and considering the end-user • Knowledge of Microsoft Word, Excel, Outlook and web browsers • A can-do attitude combined with strong curiosity and a passion for learning • Good communication skills, bilingual a plus • Strong organizational skills

🏖️ Benefícios

• Must have a valid driver’s license in good standing. • Ability to travel whether by air, vehicle, or other forms of transportation. • Health insurance • Paid time off