Technical Architect

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $84.000 - $121.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🔙 Engenheiro Backend

🦅 Patrocina Visto H1B

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👻 Score fantasma 1%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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SeatGeek

501 - 1000 funcionários

Fundada em 2009

🛍️ Comércio Eletrônico

⚽ Esportes

💰 $238.000.000 Series E em 2022-08

eCommerce • Entertainment • Sports

A SeatGeek é uma plataforma de venda de ingressos focada em dispositivos móveis que permite aos usuários comprar e vender ingressos para eventos ao vivo, como esportes, shows e apresentações teatrais. Com uma interface fácil de usar, a SeatGeek integra listagens de eventos, compra de ingressos e revenda em um só lugar. A plataforma melhora a experiência do usuário ao oferecer recomendações personalizadas e insights sobre tendências de eventos. Além disso, a SeatGeek oferece uma variedade abrangente de listagens para grandes eventos esportivos, musicais e de entretenimento, posicionando-se como uma fonte indispensável para os fãs que procuram ingressos. As operações e ofertas da empresa enfatizam uma experiência contínua no acesso e aproveitamento de entretenimento ao vivo.

Descrição

• Support internal teams, clients, and third parties integrating with the SeatGeek platform • Align requirements with the appropriate integration approach • Support technical onboarding and serve as a subject matter expert on SeatGeek’s integrations, APIs, and platform capabilities • Lead discovery for third-party integrations, API requirements, and technical change requests • Gather requirements, assess solution fit, identify gaps, and recommend paths forward • Own third-party integration solutions and related technical processes • Work with external partners and client-facing teams on configuration and technically complex scenarios • Partner with Solutions Architecture, Product, and Engineering on new requests and product changes • Support delivery, rollout, validation, testing, and documentation of new functionality • Manage technical access and provisioning workflows, including Developer Portal, Ringside, Native Access Control, SDK, and OAuth credentials • Support technical onboarding and ongoing ownership for Ringside and similar access patterns • Review scripts, workarounds, technical gaps, red flags, and bespoke scenarios; provide recommendations and sign-off where appropriate • Create and maintain documentation, blueprints, templates, onboarding notes, and process guides • Provide product and integration knowledge to Support, Implementations, and other client-facing teams • Standardize and improve integration, onboarding, and repeatable support processes

🎯 Requisitos

• 3+ years of experience in a technical solutions, implementation, architecture, or integration-focused role • 5+ years of client-facing experience • Experience working with APIs, technical authentication and credentialing workflows, and third-party system integrations • Experience writing and maintaining technical documentation, process notes, or implementation guidance • Ability to assess requirements, identify risks and dependencies, and recommend appropriate solutions • Experience working in a remote, geographically dispersed, and cross-functional environment • Deep knowledge of ticketing technology and the broader platform or integration ecosystem supporting live event operations • Industry expertise in sports and entertainment-focused businesses • Excellent communication and presentation skills • Strong interpersonal skills and ability to translate complex technical issues for non-technical audiences • Highly organized and detail-oriented mindset • Proactive, self-motivated, and conscientious approach • Analytical and logical problem-solving ability • Curiosity about systems, technical decisions, recurring issues, and integration patterns • Independence and comfort making decisions without day-to-day supervision • Collaborative, low-ego approach

🏖️ Benefícios

• Discretionary annual bonus • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Unlimited PTO • Up to 16 weeks of fully-paid family leave • 401(k) matching • Student loan matching program • Health, vision, dental, and life insurance • Up to $25k towards family building, reproductive health services and Gender-affirming care • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $360 per quarter to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music

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