Director, Applications Portfolio Management

🕒 Agosto 27

🏈 Alabama, Arizona, +24 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

🦅 Patrocina Visto H1B

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👻 Score fantasma 23%

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Sedgwick

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏗️ Construção

💼 Consultoria

🏥 Saúde

Construction • Consulting • Healthcare

A Sedgwick é uma fornecedora global de soluções de tecnologia para riscos, benefícios e negócios integrados. Eles ajudam pessoas e organizações a gerenciar e mitigar riscos com soluções em administração de sinistros de acidentes, saúde, invalidez, compensação por desemprego e responsabilidade, entre outros. A Sedgwick oferece serviços como administração de sinistros, consultoria de construção, contabilidade forense e engenharia forense. Suas especialidades incluem restauração de propriedades, proteção de marcas e prevenção de perdas em vários setores, incluindo agricultura, construção e setores ambientais. A empresa enfatiza diversidade, equidade e inclusão (DEI) e práticas ambientais, sociais e de governança (ESG).

Descrição

• Provide day-to-day leadership and oversight for application support and RUN services within an assigned application tower • Ensure availability, reliability, performance, and operational sustainability of supported applications • Execute service delivery processes and achieve SLAs, operational metrics, and KPIs • Manage operational priorities and support activities to ensure consistent service outcomes and business continuity • Coordinate incident resolution, service restoration, root cause analysis, and problem management across tower applications • Monitor application performance and operational health, proactively addressing service risks and issues • Drive continuous improvement focused on application stability, service quality, operational efficiency, and user experience • Identify opportunities to reduce incidents, recurring defects, and operational risks through process optimization and automation • Ensure operational readiness for releases, enhancements, technology upgrades, and production deployments • Support SRE, quality assurance, monitoring, and operational best practices • Establish performance metrics and operational dashboards • Oversee AMS providers and support vendors • Monitor vendor performance against contracts, service levels, and operational objectives • Escalate service delivery concerns, performance risks, and capacity constraints • Contribute to portfolio planning, demand forecasting, resource requirements, and prioritization • Identify operational risks, dependencies, technical debt, and support challenges • Serve as a primary escalation point for significant incidents and service disruptions • Collaborate with the Application Portfolio Lead on escalations, remediation plans, and risk mitigation • Support business continuity, disaster recovery, compliance, and operational resilience • Partner with business leaders, product, engineering, infrastructure, security, and technology stakeholders • Communicate service performance, operational risks, improvement initiatives, and support activities to leadership • Contribute to portfolio governance, operational reviews, and performance reporting • Support strategic initiatives and business transformation efforts • Perform other duties as assigned

🎯 Requisitos

• Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Information Systems, Business Administration, or a related field required • Seven (7+) years of progressively responsible information technology experience required, including application support, service delivery, application management, or technology operations • Experience leading application support teams, managing Application Management Services (AMS), and working with managed service providers in a complex enterprise environment preferred • Strong knowledge of enterprise applications, Application Management Services (AMS), and production support operations • Knowledge of ITIL disciplines including Incident, Problem, Change, Release, and Service Request Management • Experience managing application support teams, vendors, and service delivery operations • Strong understanding of service level management, operational metrics, and performance reporting • Experience driving application stability, incident reduction, and continuous improvement initiatives • Familiarity with Site Reliability Engineering (SRE), monitoring, automation, and operational excellence practices • Ability to identify and manage operational risks, dependencies, and escalations • Strong analytical, troubleshooting, and problem-solving skills • Excellent organizational skills with the ability to manage multiple priorities and competing demands • Strong verbal and written communication skills, including the ability to communicate effectively with business and technology stakeholders • Ability to build collaborative relationships across business, technology, and vendor organizations • Strong decision-making, leadership, and stakeholder management capabilities • Travel as required

🏖️ Benefícios

• Work-life balance • Caring culture • Career growth opportunities • Reasonable accommodations • Equal Opportunity Employer • Drug-Free Workplace