Senior Customer Success Manager – Financial Services

🕒 Maio 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $107.000 - $147.000 / ano

⏰ Tempo Integral

🟠 Sênior

💸 Planejamento e Análise Financeira (FP&A)

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Seismic

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

🛍️ Comércio Eletrônico

📱 Mídia

eCommerce • Media • Technology

A Seismic é uma plataforma digital que permite que empresas se conectem com seus públicos de maneira eficiente por meio de soluções inovadoras como QR codes, encurtamento de URLs e rastreamento de análises. Ela simplifica o processo de criação de conteúdo envolvente e construção de conexões de marca ao oferecer ferramentas para páginas de destino mobile-friendly, códigos QR personalizáveis e gestão abrangente de links. Usada por diversas indústrias, a Seismic facilita um melhor engajamento e comunicação com o público, seja no varejo, na saúde ou nos serviços financeiros.

Descrição

• Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership • Form strategic relationships with key stakeholders to understand customer’s objectives to develop strategic roadmaps and uncover expansion opportunities • Conduct regular business review meetings with key accounts • Act as the voice of the customer and drive requested enhancements with the product management and development teams • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes • Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight • Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities • Anticipate client risks and strategize ways to help mitigate churn • Manage the customer contract renewal process and maintain a renewal forecast

🎯 Requisitos

• Bachelor’s Degree or equivalent related experience • Customer-facing experience, relationship building, and driving customer transformation programs in the financial services industry. • Excellent communication, presentation, and problem-solving skills • Ability to translate business requirements into business solutions. • Advanced proficiency with the Microsoft Office Suite

🏖️ Benefícios

• To explore our benefits available in each country, please visit the Global Benefits page. • Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. • This position is also eligible to participate in Seismic's incentive plans in addition to base salary.