Head of Fraud Intelligence

🕒 Julho 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $180.000 - $240.000 / ano

⏰ Tempo Integral

🔴 Especialista

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SentiLink

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🔐 Segurança

💳 Fintech

💸 Finanças

💰 $70.000.000 Series B em 2021-08

Security • Fintech • Finance

A SentiLink é uma empresa focada em combater fraudes de identidade para instituições financeiras. Ao alavancar modelos de machine learning e expertise humana, a SentiLink oferece soluções personalizadas para impedir o roubo de identidade no ponto de aplicação para vários serviços financeiros, incluindo depósitos, crédito e empréstimos. Seus produtos garantem que os clientes possam acessar serviços financeiros com segurança enquanto minimizam as perdas por fraude com uma abordagem flexível e responsiva à gestão de risco.

Descrição

• Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact. • Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency. • Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes. • Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts. • Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities. • Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact. • Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams. • Serve as a trusted fraud subject matter expert and strategic partner across the company, building strong relationships with stakeholders and ensuring FIT's insights influence key business decisions. • Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs that elevate fraud awareness and expertise throughout the organization. • Leverage AI, automation, and process optimization opportunities to increase team productivity, improve quality, and enable FIT to focus on higher-value fraud intelligence work.

🎯 Requisitos

• 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience • 4+ years of management experience overseeing a team of Fraud Analysts • Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes. • Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies. • Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks. • Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways. • Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making. • Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams. • Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality. • Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences. • Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals. • Strong ownership mindset with a track record of driving change, executing against ambitious goals, and holding teams accountable to high standards. • Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment. • Curiosity, first-principles thinking, and a continuous improvement mindset focused on learning, experimentation, and long-term impact.

🏖️ Benefícios

• Employer paid group health insurance for you and your dependents • 401(k) plan with employer match (or equivalent for non US-based roles) • Flexible paid time off • Regular company-wide in-person events • Home office stipend, and more!