Head of Risk Operations

🕒 Agosto 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $180.000 - $240.000 / ano

⏰ Tempo Integral

🔴 Especialista

🎲 Riscos

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SentiLink

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🔐 Segurança

💳 Fintech

💸 Finanças

💰 $70.000.000 Series B em 2021-08

Security • Fintech • Finance

A SentiLink é uma empresa focada em combater fraudes de identidade para instituições financeiras. Ao alavancar modelos de machine learning e expertise humana, a SentiLink oferece soluções personalizadas para impedir o roubo de identidade no ponto de aplicação para vários serviços financeiros, incluindo depósitos, crédito e empréstimos. Seus produtos garantem que os clientes possam acessar serviços financeiros com segurança enquanto minimizam as perdas por fraude com uma abordagem flexível e responsiva à gestão de risco.

Descrição

• Establish performance baselines and operational metrics for the Fraud Intelligence Team, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact • Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures • Reimagine the team’s operating model, workflows, tooling, and structure to improve efficiency, scalability, and business outcomes • Build an entry-level talent program covering hiring profiles, onboarding, training, and career development for Fraud Intelligence Analysts • Create progression frameworks supporting technical, analytical, and fraud expertise development, advancement, and internal mobility • Develop measurement frameworks linking team activities to fraud prevention outcomes, model improvements, fraud detection enhancements, typology development, and customer impact • Launch and scale initiatives that turn frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams • Serve as a fraud subject matter expert and strategic cross-functional partner • Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs • Leverage AI, automation, and process optimization to increase productivity, improve quality, and focus the team on higher-value fraud intelligence work

🎯 Requisitos

• 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience • 4+ years of management experience overseeing a team of Fraud Analysts • Success leading high-volume, quality-sensitive operational teams with measurable business outcomes • Strong fraud judgment and deep interest in evolving fraud patterns, typologies, and prevention strategies • Ability to design and improve processes, operating models, quality systems, and performance measurement frameworks • Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways • Strong analytical skills and ability to use data for opportunity identification, outcome measurement, and decision-making • Technical fluency and comfort working with product, analytics, engineering, machine learning, and data science teams • Experience using AI, automation, workflow tooling, or operational technologies to improve productivity and quality • Exceptional written and verbal communication skills • Ability to influence technical and non-technical stakeholders • Ability to lead cross-functional initiatives and align diverse stakeholders around shared goals • Strong ownership mindset and track record of driving change, executing ambitious goals, and holding teams accountable • Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment • Curiosity, first-principles thinking, and continuous improvement mindset

🏖️ Benefícios

• Employer paid group health insurance for you and your dependents • 401(k) plan with employer match (or equivalent for non US-based roles) • Flexible paid time off • Regular company-wide in-person events • Home office stipend • Equity