Staff Software Engineer, Endpoint Escalations – C++, Windows/OS Internals

🕒 Agosto 4

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $156.000 - $215.000 / ano

⏰ Tempo Integral

🔴 Especialista

🧑‍💻 Engenheiro Full-stack

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SentinelOne

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A SentinelOne é líder em cibersegurança autônoma, conhecida pelo uso inovador de IA em soluções de proteção de endpoint, cloud e identidade. É reconhecida pela Gartner como Líder no Magic Quadrant for Endpoint Protection Platforms por quatro anos consecutivos. A plataforma Singularity da SentinelOne integra a segurança corporativa, oferecendo recursos como detecção de ameaças com IA, segurança de endpoints e de cloud, gestão de vulnerabilidades e threat intelligence. A empresa atende diversos setores ao entregar proteção em tempo real e eficiência operacional, aproveitando IA para threat hunting avançado e log analytics. Com forte foco na redução de risco e na melhoria do desempenho de segurança, a SentinelOne atende empresas no mundo todo com soluções seguras e escaláveis.

Descrição

• Own and drive resolution of the most complex, escalated customer issues involving the Windows endpoint agent. • Perform deep root-cause analysis across the Windows stack and SentinelOne’s C++ codebase. • Read, debug, modify, or patch code to resolve or work around issues. • Serve as the engineering primary technical point of contact during high-severity incidents. • Communicate status, findings, and remediation plans to customers, senior technical stakeholders, and executives. • Partner with engineering, QA, support, and product teams to translate escalation patterns into permanent fixes. • Feed field learnings back into the product roadmap. • Build and maintain tooling and runbooks for faster escalation triage and resolution. • Mentor support and engineering teams on Windows internals and debugging methodology.

🎯 Requisitos

• 8 or more years of hands-on technical experience handling complex customer escalations. • Ability to read and debug C/C++ code. • Deep, hands-on knowledge of Windows internals, including the kernel/user-mode boundary, drivers, process and memory management, file system filters, and networking stack. • Experience with Windows debugging tools, including WinDbg and kernel/user dumps. • Ability to debug and troubleshoot complex, ambiguous problems down to the code level. • Excellent verbal and written communication skills. • Experience working directly with customers and senior leadership. • Experience with security-oriented or endpoint protection software (EDR/XDR, AV, or similar) is a strong advantage. • Experience with Linux and MacOS operating systems is a strong advantage. • Experience with Endpoint backend is an advantage.

🏖️ Benefícios

• Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage