Marketing Administrator

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SERHANT.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏠 Imobiliário

📱 Mídia

🤖 Inteligência Artificial

Real Estate • Media • Artificial Intelligence

SERHANT. é uma corretora de imóveis de luxo com serviços completos e uma marca global de propriedades que representa listagens residenciais e comerciais de alto padrão, novos empreendimentos, aluguéis e serviços para clientes privados. A empresa opera uma grande rede de agentes e plataforma de indicações, fornece serviços de marketing e criação por meio de um estúdio de produção interno e desenvolve ferramentas movidas por tecnologia e IA (incluindo o motor S. MPLE e as soluções ADX) para apoiar agentes e clientes. A SERHANT. está ativa em muitos mercados dos EUA e se posiciona como uma marca voltada para mídia e uma corretora habilitada por tecnologia.

Descrição

• Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding task completion. • Contribute to month over month increased Agent adoption and engagement by a minimum 10% when it comes to S.MPLE usage. • Manage 60+ incoming Agent requests effectively with accuracy and high-quality deliverables. • Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times. • Perform onboarding procedures for new S.MPLE Agents. • Leverage internal and external AI tools and technology that are provided. • Act as the Quality Control checkpoint before delivering an Agent their requested items. • Database Management: Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required. • Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents. • Support VIP Agents and Teams to leverage their business growth. • Liaison effectively with internal departments to scale operations and problem solve. • Write departmental standard operating procedures that are repeatable and scalable. • Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings. • Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements. • Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology. • Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed. • Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs • Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs. • Participate in company training on skills improvement with respect to internal systems, resources & technology. • *The Company reserves the right to add or change duties at any time.

🎯 Requisitos

• 4+ years’ experience, with 2-3 years’ experience in a high-level customer service position with direct client/agent facing interactions. • Prior experience in real estate operations or supporting a high-performing real estate team is strongly preferred. • Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software. • Excellent organizational and time management skills • Strong attention to detail and accuracy in data entry and document preparation • Demonstrated problem solving abilities and capacity to handle multiple tasks • Familiarity with real estate transactions and contracts a plus • Ability to maintain and handle confidential information

🏖️ Benefícios

• Health insurance • Flexible work arrangements • Professional development