Director, Software Engineering – Infrastructure

🕒 Julho 31

🏄 California, Connecticut, +7 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $263.800 - $395.600 / ano

⏰ Tempo Integral

🔴 Especialista

🧑‍💻 Engenheiro Full-stack

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ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

📣 Marketing

💰 $200.000.000 Series G em 2021-06

Consulting • Logistics • Marketing

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Reporting to the VP of Infrastructure, this role is crucial to the success of ServiceTitan. • Lead, grow and develop a global SRE team of engineers that is able to provide 24x7 coverage. • Operate operations center (OC) as well as incident command & response functions for this mission critical software. • Achieve and maintain 4-9’s availability across our fleet. • Own release management across core application as well as orchestrate a resilient process across functional microservices. • Engage in service capacity planning and demand forecasting, software performance analysis as well as system tuning. • Partner with development teams to ensure applications are production-ready, scalable, reliable, and observable from day zero. • Measure and optimize system performance, with an eye toward pushing capabilities forward and getting ahead of customer needs. • Identifies, develops, implements, and maintains practices that ensure the highest levels of uptime, performance, reliability, and security across production & pre-production environments. • Provides thought leadership in issue resolution regarding internal and external technology matters. • Drive operational best practice adoption across critical services, continually looking to lower operational barriers to achieving improved reliability. • Act as an internal resource for teams and business units.

🎯 Requisitos

• 10 -15 years of software engineering experience with a minimum of 7 years in leadership capacity of a team of 50+ engineers. • 7+ years of experience supporting infrastructure and services hosted in AWS/GCP or Azure. • 5+ years of experience delivering, deploying and managing enterprise applications in the cloud. • 3+ years developing continuous integration/delivery/deployment pipelines and cloud-centric CI/CD tools. • 3+ years of experience implementing telemetry and observability intelligence and automated remediation. • 3+ years as a leader implementing scalability, resiliency, performance and security. • 3+ years establishing and maturing an SRE practice. • Comprehensive knowledge of Azure cloud services and monitoring technologies is a definite plus. • Experience with building pre-production performance and testing environments and DR/HA constructs in a cloud substrate are definitely required. • Experience with Infrastructure as Code (IaC) using tools such as Terraform, Ansible, etc. • Extensive knowledge of containerization technology such as Docker, Kubernetes, etc. • Strong knowledge of building CI/CD pipelines using tools such as Jenkins, and observability tools such as New Relic, DataDog, and Splunk Enterprise. • BA/BS Computer Science or a related discipline. • MS/PhD highly desirable.

🏖️ Benefícios

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program and leadership training for Titans at all levels. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.