Senior Manager, AI Engineering – Agent OS Platform

🕒 Maio 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $223.600 - $299.100 / ano

⏰ Tempo Integral

🟠 Sênior

🤖 Engenheiro de IA

🦅 Patrocina Visto H1B

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ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200.000.000 Series G em 2021-06

SaaS • B2B • Marketplace

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Lead the team through architecture, implementation, production launch, and fast iteration. • Stay hands-on: review designs and code, inspect traces, debug production behavior, evaluate prototypes, and help engineers make pragmatic tradeoffs. • Translate Agent OS strategy into concrete platform slices that ship quickly without creating one-off agent implementations. • Define platform contracts for role shells, capabilities, tools, actions, approvals, context, memory, evidence, and evaluation. • Drive evaluation as part of everyday engineering: scenario design, regression suites, trace review, simulation, production monitoring, quality gates, and rollout criteria. • Hire, coach, and retain strong engineers who can build fast, reason deeply, and operate responsibly in a fast-moving AI environment.

🎯 Requisitos

• 8+ years of software engineering experience, including 4+ years leading engineering teams or major technical initiatives in a product or platform organization. • Strong technical background as a builder. • Recent hands-on technical leadership: you have personally reviewed design docs, read implementation details, inspected production traces/logs, or debugged system behavior in the last 6–12 months. • Experience shipping AI, ML, data, platform, infrastructure, workflow, automation, or developer-platform systems in production. • Practical understanding of modern LLM application architecture: model gateways, prompt/context assembly, retrieval, tool calling, structured outputs, memory, agent workflows, and human approval patterns. • Strong instincts for production agent safety: typed tools, scoped permissions, business invariants, precondition checks, approval thresholds, reversible actions, idempotency, audit trails, and rollback. • Production-minded approach to evaluation: scenario design, behavioral evals, regression suites, trace review, simulation, offline/online metrics, and monitoring for non-deterministic systems. • Strong engineering judgment across APIs, distributed systems, event-driven systems, data platforms, observability, reliability, security, and multi-tenant SaaS constraints. • Strong data and context instincts: SQL, unstructured data, vector search, metadata, provenance, source authority, freshness, and privacy boundaries. • Ability to turn ambiguous strategy into sequenced roadmaps, measurable outcomes, and clear ownership. • Clear communication with engineers, product leaders, architects, security partners, and executives. • Low-ego coaching style.

🏖️ Benefícios

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program. • Leadership training for Titans at all levels. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA. • 401k match. • Telehealth options including memberships to One Medical. • Parental leave and support. • Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity. • Free breast milk shipping through Maven Milk. • Pet insurance. • Legal advisory services. • Financial planning tools.