Senior Site Reliability Engineer

🕒 3 dias atrás

🏄 California, Connecticut, +6 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $147.600 - $221.400 / ano

⏰ Tempo Integral

🟠 Sênior

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

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ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

📣 Marketing

💰 $200.000.000 Series G em 2021-06

Consulting • Logistics • Marketing

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Participate in an on-call rotation, using runbooks and playbooks to diagnose and resolve production issues. • Design, build, and maintain observability dashboards and alerting grounded in Service Level Indicators (SLIs) and Service Level Objectives (SLOs). • Operate and improve our Kubernetes-based compute platform. • Work across cloud networking and infrastructure (Azure/AWS) to support reliable, scalable systems. • Investigate and resolve production incidents, including root-cause analysis and follow-up remediation work. • Partner with product engineering teams to review architecture and infrastructure decisions before they ship. • Build and maintain automation that reduces manual, repetitive operational work across the team. • Write and maintain runbooks and documentation to share on-call knowledge across the team. • Help define non-functional requirements — scalability, availability, performance — for new systems as they're designed. • Collaborate across engineering teams to adopt best practices in reliability and observability. • Contribute to CI/CD pipelines and help teams ship changes safely and quickly.

🎯 Requisitos

• 8-10+ years of relevant hands-on experience. • Kubernetes (must-have): strong, hands-on understanding of Kubernetes as a system. • SRE principles: practical experience with SLIs, SLOs, and error budgets. • Cloud engineering & networking: solid grounding in AWS or Azure, including networking fundamentals (subnetting, IP addressing). • Observability: deep experience with at least one modern observability stack (OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch). • CI/CD: strong understanding of a CI/CD system — GitHub Actions preferred. • Strong programming skills with the ability to build web applications — ideally with solid working knowledge of .NET and ASP.NET. • We're also open to strong Python (Flask, FastAPI) or Java (Spring) backgrounds. • Experience with distributed systems and their common failure modes (retries, timeouts, cascading failures). • Strong production troubleshooting skills — comfortable diagnosing issues under pressure.

🏖️ Benefícios

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.