Platform Administrator – Salesforce Service Cloud, CCaaS

🕒 Abril 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.200 - $91.900 / ano

⏰ Tempo Integral

🟢 Júnior

🖥️ Administração

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

SharkNinja

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

💰 Private Equity Round em 2017-08

Consumer Goods • Home Products

A SharkNinja é uma empresa de soluções para o consumidor que se concentra em criar produtos que impactam positivamente a vida das pessoas em seus lares. Conhecida por sua inovação e compromisso com a qualidade, a SharkNinja produz uma variedade de produtos sob as marcas Shark® e Ninja®, incluindo eletrodomésticos e tecnologia de beleza. A empresa enfatiza a sustentabilidade por meio de iniciativas como a economia circular e o fornecimento responsável, promovendo ativamente a diversidade, equidade e inclusão. A SharkNinja faz parcerias com celebridades como David Beckham e colabora com franquias populares, como Wicked da Universal Pictures, para aumentar sua presença no mercado. Com foco no engajamento comunitário e nas práticas empresariais éticas, a empresa continua a expandir seu alcance global.

Descrição

• Administer and support the Salesforce Service Cloud platform, including user setup, role hierarchy, permissions, and access management ensuring SOX control adherence. • Configure and maintain Service Cloud features such as case management, queues, assignment rules, email-to-case, knowledge base, and service console components. • Assist with creating and maintaining Flows, validation rules, and automation to support service operations. • Maintain system configuration, documentation, and governance standards. • Support data management activities including imports, updates, and data quality monitoring. • Assist with DevOps and release management processes across sandbox and production environments. • Support configuration migrations, deployments, and release validation. • Participate and lead in testing cycles, including user acceptance testing (UAT) coordination and defect tracking. • Maintain version control practices and release documentation. • Help improve CI/CD processes and deployment automation as the platform evolves. • Monitor platform performance and proactively identify issues affecting service operations. • Troubleshoot system errors, integration issues, and workflow failures in collaboration with CX developers and IT teams. • Support system upgrades, new feature releases, and configuration updates. • Ensure platform changes follow established governance, security, and compliance standards. • Assist in maintaining CX reporting and dashboards within Salesforce. • Support data integrity and structured data models that enable insights into the customer journey and service operations. • Help analyze operational data to identify improvement opportunities within workflows and case management processes. • Work closely with CX developers and architects to implement enhancements and new platform capabilities. • Participate in process improvement initiatives that increase agent efficiency and improve customer experience outcomes. • Assist in evaluating emerging CX tools, automation solutions, and AI-enabled capabilities that enhance service operations. • Maintain documentation for system configurations, workflows, and integration points.

🎯 Requisitos

• 1–3+ years of experience supporting Salesforce Service Cloud or a comparable CRM platform. • Experience with Salesforce configuration tools including Flows, case management configuration, and basic automation. • Basic understanding of DevOps concepts including environment management, testing processes, and deployment practices. • Strong attention to detail and ability to manage system configuration accurately. • Strong analytical and troubleshooting skills. • Ability to work cross-functionally with technical and business teams.

🏖️ Benefícios

• medical insurance • dental insurance • vision insurance • flexible spending accounts • health savings accounts (HSA) with company contribution • 401(k) retirement plan with matching • employee stock purchase program • life insurance • AD&D • short-term disability insurance • long-term disability insurance • generous paid time off • company holidays • parental leave • identity theft protection • pet insurance • pre-paid legal insurance • back-up child and eldercare days • product discounts • referral bonus program • and more.