Director, Enterprise Account Management

🕒 Abril 10

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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Shift4

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1999

💳 Fintech

🛍️ Comércio Eletrônico

🎮 Jogos

Fintech • eCommerce • Gaming

A Shift4 é uma líder global em tecnologia financeira, oferecendo um ecossistema de comércio completo e integrado que inclui tecnologia móvel e sem contato, soluções de ponto de venda, sistemas de pagamento online, inteligência empresarial e análises. A empresa oferece soluções de pagamento personalizadas para diversos setores, como viagens e hospitalidade, alimentos e bebidas, varejo, esportes e entretenimento e jogos online. A plataforma da Shift4 é reconhecida pela sua segurança, escalabilidade e capacidade de simplificar as operações de pagamento, garantindo uma experiência tranquila para os negócios e seus clientes. Além disso, a Shift4 apoia organizações sem fins lucrativos com soluções para doações e oferece opções de arrecadação de fundos em criptomoedas.

Descrição

• Own the overall success, health, and retention of a portfolio of strategic enterprise merchants • Act as the primary point of contact and escalation owner for complex, high-impact accounts • Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders • Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives • Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service • Proactively identify risks to account health and drive mitigation strategies • Conduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic priorities • Translate customer feedback into actionable insights for internal teams to influence product and service improvements • Support enterprise merchants through complex operational, regulatory, and risk-related discussions • Identify organic growth opportunities that align with client needs and long-term success (e.g., new capabilities, regions, or use cases) • Stay current on industry trends, regulatory changes, and best practices across payments, e-commerce, and FinTech

🎯 Requisitos

• 7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments • Direct experience working for a payments service provider, processor, gateway, or related financial technology company • Deep knowledge of e-commerce and card-not-present payment models • Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk • Demonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cycles • Experience operating within large, matrixed organizations and navigating cross-functional dependencies • Excellent communication and executive presence, with the ability to explain complex concepts clearly • Highly organized, proactive, and comfortable managing ambiguity. • Experience supporting global or multinational enterprise merchants (preferred) • Familiarity with API-driven products and technical integrations (preferred) • Background working with marketplaces, subscription businesses, or high-volume digital commerce platforms (preferred) • Experience partnering with Sales on expansions while maintaining a customer-first mindset (preferred) • Exposure to regulated or highly scrutinized merchant segment (preferred)

🏖️ Benefícios

• Equal Opportunity Employer