Software Installation Engineer

🕒 Abril 8

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Siemens Healthineers

SiteLinkedInTodas as Vagas

10.000+ funcionários

⚕️ Seguro de Saúde

🧬 Biotecnologia

💰 $1.500.000 Grant em 2021-05

Healthcare Insurance • Biotechnology • Medical Device

A Siemens Healthineers é uma empresa líder em tecnologia médica enfocada em promover inovações no setor de saúde. Ela oferece um portfólio abrangente que abrange todo o continuum de cuidados para doenças graves, incluindo imagens médicas, diagnóstico laboratorial, testes no ponto de atendimento e soluções de saúde digital. Com compromisso com a inovação, sustentabilidade e melhoria do acesso dos pacientes aos cuidados, a Siemens Healthineers colabora com profissionais e organizações de saúde em todo o mundo para avançar na tecnologia médica e melhorar os resultados dos pacientes.

Descrição

• Execute the installation of a technical discipline at the installation site. • Perform highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed. • Work with physical and virtual environments, operating systems, databases and other software and networking technologies. • Review scope of work for assigned tasks to ensure all hardware and software components are available. • Review customer IT infrastructure and project plans to ensure they meet documented installation requirements. • Completes all necessary task documentation to meet Varian’s Quality processes and procedures. • Maintain customer system inventories using Site Equipment Configuration documentation or equivalent. • Keep current on Varian products and technologies through both internal and external training and certification. • Team Up with project management, local service and hardware installation teams to provide World Class Customer Service. • Require limited direct supervision. • Perform upgrades and new installations as well as team leader duties on small to medium scale software projects. • Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions. • Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions. • Report by means of time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available. • Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures. • Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner. • Attend planning calls and provide technical input as needed. • Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important. • Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner. • Advise less experienced Installation Representatives in technical matters. • Willing to travel 50% to locations in the USA and Canada.

🎯 Requisitos

• Associates Degree or equivalent experience and 1-3 years of directly related and transferrable experience • Proficient computer usage and debugging skills • Knowledge of and sound professional experience with Microsoft based server operating systems • Customer focused attitude • Articulate and skilled in interpersonal communication • Fluency in the local language and in English, both written and spoken • Comprehensive knowledge of networks and networking techniques • Functional knowledge of Citrix and VMWare technologies • Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems.

🏖️ Benefícios

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time