Forward Deployed Product Manager

🕒 Maio 15

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Siena AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

🛍️ Comércio Eletrônico

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

A Siena AI é uma plataforma avançada e autônoma de atendimento ao cliente, projetada para o comércio, que integra a empatia humana à AI para elevar a experiência do cliente. Ao lidar com mais de 80% das interações diárias com clientes, a Siena AI ajuda as empresas a tornar o suporte mais eficiente enquanto mantém uma voz de marca consistente e empática em múltiplos canais. A Siena oferece gestão omnichannel em tempo real e aproveita modelos de AI poderosos para raciocínio cognitivo e suporte multilíngue, transformando o atendimento ao cliente em uma função estrategicamente automatizada e orientada à geração de receita. A plataforma conta com diversas integrações, permitindo uma implantação sem fricções nas ferramentas modernas de comércio e nos canais de comunicação, elevando a satisfação e o engajamento dos clientes.

Descrição

• Own AI agent outcomes for strategic accounts end-to-end - automation rates, resolution rates, time-to-value • Deploy agents, identify what's blocking progress, then build the platform fix so the next account benefits • Work directly with enterprise CX leaders to design AI transformation roadmaps - and execute them • Turn deployment insights into platform capabilities. What you learn in the field shapes what we build next • Build and improve agent capabilities that work across platforms - support, shopping, reviews, voice, social • Design evaluation systems: QA suites, automated testing, performance monitoring • Run full launch cycles from internal testing to GA, including customer enablement • Demo your own products and co-sell alongside sales - you'll be known by name in our customer communities

🎯 Requisitos

• 5+ years in PM, solutions engineering, forward deployment, or technical account ownership • AI-native mindset - you live in Claude, Cursor, and build your own workflows before anyone asks • You can scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate • You've lived the problems customers are trying to solve - you know what great CX looks like from the inside • You can diagnose whether a deployment problem is technical, operational, or stakeholder-driven, and prioritise accordingly • You're comfortable advising CX leaders on organisational design, process optimisation, and transformation strategy • You ship features, write docs, run demos, and measure what matters • Remote - Canada, Latin America preferred

🏖️ Benefícios

• Meaningful impact. Your work directly shapes our product and company. • Globally distributed team working at the bleeding edge of CX and AI. • Great salary plus the opportunity for equity or stock grants. • Learning budget. If you're growing, so are we. • The thrill of building something new. Join us at a stage where your contributions matter most. • AI-fluency. Make AI your second nature. • Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.