Platform Experience Engineer

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Silver.dev

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1 - 10 funcionários

🎯 Recrutamento

👥 RH Tech

🤝 B2B

Recruitment • HR Tech • B2B

Silver. dev é uma empresa dedicada a ajudar engenheiros(as) remotos(as) a encontrar vagas em startups de tecnologia dos Estados Unidos. Fundada por engenheiros, para engenheiros, a Silver. dev foca em promover profissionais talentosos, oferecendo posições diretas com startups, sem atuar como intermediária. A empresa apoia um amplo espectro de candidatos, de entry-level (júnior) a quem busca salários no topo do mercado, e oferece recursos e preparação para entrevistas para ajudar os(as) candidatos(as) a terem sucesso. A Silver. dev valoriza propósito e autenticidade, compartilhando insights por meio do seu podcast, "Tecnología Informal. " Também oferece serviços como English coaching e recursos de career leveling (definição de níveis de carreira) por meio do SilverEd.

Descrição

• Solve customers' hardest production problems end to end, including tracing, reproducing, fixing, or escalating issues • Work directly with customers, including joining calls to resolve problems quickly • Diagnose and fix webhook, API, integration, customer-side JavaScript, agent behavior, prompt, configuration, knowledge-base, model, and data issues • Build automation, runbooks, and tools so recurring problems do not happen again • Diagnose LLM workflows and rewrite prompts or adjust setups for reliable real-world performance • Close the feedback loop to Product using structured, metrics-backed patterns from customer issues • Raise the team's ability to resolve issues through documentation, tools, and walkthroughs • Escalate genuine product bugs, infrastructure issues, and outages with clean reproductions • Reduce recurring failure patterns and improve product robustness

🎯 Requisitos

• Ability to solve ambiguous customer problems end to end using logs and vague symptoms • Experience working directly with customers and resolving issues live • Experience building automation to prevent recurring problems • Fluency with AI agents and prompts, including LLM workflows, knowledge bases, intent classification, and retrieval • Ability to read and reason through code • Comfort with Node.js, TypeScript, React, and Express, or ability to ramp quickly • Ability to trace customer-side JavaScript in the browser • Ability to write diagnostic SQL against PostgreSQL • Ability to navigate backend services independently • Fluency with Claude Code or an equivalent AI coding tool • Experience taking ownership of unassigned problems and driving them to resolution • Nice to have: Grafana, Honeycomb, or Sentry observability tooling • Nice to have: internal tooling experience that converted manual work into a system • Ecommerce or DTC exposure is a plus, not a requirement • Willingness to participate in live coding interviews or practice for them if required

🏖️ Benefícios

• Great salary plus equity or stock grants • Learning budget • Premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable • Quarterly budget for new AI tools • Global team events