Customer Success Manager SMB - BRAZIL

Novembro 6

Candidatar-se

Receber Emails com Vagas Similares

Simetrik

SiteLinkedInTodas as Vagas

SaaS • Finance • Fintech

Simetrik é uma empresa que oferece uma plataforma SaaS focada em simplificar, escalar e automatizar o controle financeiro das empresas. Usando tecnologias de No Code e AI, a Simetrik capacita as equipes financeiras a automatizar processos como conciliações e gestão de contas, reduzindo o risco financeiro e aumentando a eficiência. Com sistemas robustos, escaláveis e flexíveis, apoiados por Big Data e AI, a plataforma permite centralizar informações de diversas fontes, fornecendo insights em tempo real e decisões orientadas por dados. As soluções da Simetrik são especialmente valiosas para setores com alto volume de transações e necessidade de inovação rápida, como bancos, neobanks, varejo e e-commerce. Com uma abordagem tecnológica integrada e segura, a Simetrik permite que as empresas otimizem a gestão financeira e foquem no crescimento estratégico.

201 - 500 funcionários

☁️ SaaS

💸 Finanças

💳 Fintech

💰 $55.000.000 Series B em 2024-02

Descrição

• The Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. • This strategic role goes beyond operational support to drive meaningful outcomes, enable renewals, and identify expansion opportunities by maintaining a deep understanding of the customer's evolving business challenges and objectives. • The CSM is accountable for ensuring customers receive exceptional value from their Simetrik investment by orchestrating internal resources, developing champions, and maintaining account relationships that transform customers into advocates. • Success in this role requires both technical acumen and business savvy to translate platform capabilities into quantifiable business results.

🎯 Requisitos

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field. • 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS - SMB environments. • Comprehensive technical acumen, with proven ability to understand, explain, and apply complex platform capabilities (APIs, integrations, data models, automation workflows) to solve customer challenges. • Hands-on experience collaborating with technical and non-technical stakeholders, including IT, Product, and Operations teams, to ensure alignment between technical capabilities and business objectives. • Demonstrated experience driving value realization and ROI tracking through data insights, adoption metrics, and performance dashboards. • Proven experience in value-based customer engagement frameworks, with hands-on expertise in MEDDPICC (Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, Competition) to drive measurable impact, renewals, and expansion, is desirable. • Experience leading technical and functional discussions and translating customer requirements into actionable product feedback or enhancement requests. • Familiarity with enterprise systems (e.g., ERPs, CRMs, data platforms, payment and reconciliation systems) and their integration within customer architectures. • Strong analytical and problem-solving skills with the ability to diagnose technical and business issues and propose scalable solutions. • Excellent communication skills — able to translate technical details into clear business value for executive and operational audiences. • Proven record of achieving renewal and expansion targets through consultative and value-driven engagement. • Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms. • Fluent in English (written and spoken); additional languages such as Spanish is a plus.

🏖️ Benefícios

• Well-funded and proven startup with large ambitions and competitive salaries. • Entrepreneurial culture where pushing limits, creating and collaborating is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact. • 100% Remote Work (You choose where to work from). • 500USD a year for you to invest in learning. • 2 Family days