Partner Operations Manager

🕒 Março 26

🇨🇷 Costa Rica – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 31%

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SingleStore

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

SingleStore é uma plataforma de banco de dados poderosa e unificada, projetada para lidar com uma variedade de tarefas de processamento de dados. Ela suporta cargas de trabalho SQL, JSON, texto completo e vetor, permitindo aos usuários simplificar arquiteturas de dados complexas sem a necessidade de sistemas separados. A plataforma oferece análises em tempo real, transações de alta velocidade e escalabilidade de um a um milhão de clientes, tornando-a ideal para aplicações exigentes. Os recursos exclusivos da SingleStore incluem Armazenamento Universal e capacidades de busca vetorial incorporadas, que ajudam na construção eficiente de aplicações inteligentes. Com opções para implantações autogeridas e baseadas em nuvem, a SingleStore é projetada para ser rica em funcionalidades e à prova de futuro, simplificando o gerenciamento de dados e reduzindo custos operacionais.

Descrição

• Own the day-to-day operational support for partner, channel, and reseller motions (deal registration, approvals, pricing, workflows, agreements, exception handling) • Partner with leadership to operationalize partner programs and tiers (benefits, discounts, incentives, requirements) and ensure they are reflected accurately in systems and processes • Maintain and execute reseller agreements, including standard and non-standard terms impacting bookings, margins, and commissions • Create and maintain internal and external documentation and training on partner processes (deal reg, marketplace flows, fees, approvals) ensuring clarity for internal teams and partners • Support joint solution and co-selling motions between direct sales and partners, ensuring clear rules of engagement and attribution • Serve as a key business owner for partner-related data, processes, and systems (Salesforce, CPQ, partner portals, co-selling tools, marketplace integrations) • Support the operational workflows for marketplace transactions (AWS, Azure, GCP), including offer creation, credit/ license allocation, and system support. Ensure correct product mapping, pricing, discounts, and fees are reflected in marketplace offers and internal systems. • Build and maintain dashboards and reporting for partner performance (pipeline, bookings, ACV, margins, marketplace volume). Partner with Finance and Accounting to ensure accurate recognition of reseller business. • Analyze partner and channel performance to identify gaps, opportunities, and process improvements that increase productivity and profitability. • Ensure that partner fees, discounts, rebates, and incentives (MDF, SPIFFs, referral fees, marketplace fees, etc.) are correctly set up, tracked, and reconciled • Define and maintain data standards for partner accounts, contacts, registrations, and opportunities to ensure clean reporting

🎯 Requisitos

• 3–5+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations at a B2B technology or SaaS company • Direct experience supporting both direct and indirect selling motions, including resellers, distributors, and cloud marketplaces • Strong working knowledge and experience supporting one or more cloud marketplaces (AWS Marketplace, Azure Marketplace, GCP Marketplace) including opportunity submission, tracking, and reporting • Experience with reseller and channel agreements, including discount structures, partner fees, and incentives • Hands-on experience with Salesforce (and ideally CPQ and/or PRM tools) for managing partner accounts, opportunities, and deal registration. Experience with designing and maintaining fields, workflows, integrations, and dashboards. • Advanced analytical skills with the ability to work with large data sets, build reports, and generate insights to inform decision-making • Proven ability to design, document, and improve processes, balancing governance with ease-of-use for internal teams and partners • Familiarity with SaaS revenue recognition and bookings policies related to indirect and marketplace deals is preferred • Excellent communication and stakeholder management skills; able to collaborate effectively with Partner/Channel leadership, Sales, Finance, Legal, and external partners. • Highly organized, detail-oriented, and comfortable operating in a fast-paced, high-growth environment.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development