Account Manager – Creative Services

🕒 Julho 2

🌽 Illinois, Washington – Remoto

🌽 Illinois – Remote ☕ Washington – Remote

💵 $110.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

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SketchDeck

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2014

🤝 B2B

📣 Marketing

💰 Venture Round em 2016-12

B2B • Design • Marketing

SketchDeck é um parceiro criativo de nova geração especializado em soluções de design personalizadas para atender às necessidades únicas dos clientes. A empresa oferece uma capacidade de design full-stack, auxiliando empresas de todos os tamanhos — desde startups até grandes corporações — a superar desafios de design por meio de serviços como branding, materiais de marketing, design de sites e comunicações digitais. A plataforma da SketchDeck aumenta a produtividade e facilita a colaboração, permitindo que os clientes gerenciem seus projetos criativos de forma eficiente e acessem designs de alta qualidade sob demanda.

Descrição

• Own a portfolio of client accounts totaling approximately $4M in annual revenue • Lead onboarding for new accounts, converting project-based clients into long-term retained partnerships • Build trusted relationships with client stakeholders, serving as the primary point of contact for the overall account and long-term partnership. • Develop a deep understanding of each client's business strategy and goals and connect it directly to the work SketchDeck delivers • Lead monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders • Proactively identify risks, opportunities, and client needs before they become issues. • Own revenue forecasting for your portfolio, tracking performance against targets • Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives aligned to client business goals • Lead renewal communications for every account in your book • Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development • Partner with Project Managers, Creative Leads and Business Development on new accounts to deliver a seamless client experience • Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion • Surface client context and feedback that helps delivery teams do better work • Partner on account planning and resourcing discussions • Share client learnings and best practices across the account team • Contribute to the continued evolution of how SketchDeck manages and grows client relationships

🎯 Requisitos

• 7+ years of account management or client services experience within a creative, design, or marketing agency • Experience owning and growing accounts with responsibility for retention, renewals, and revenue growth • Strong understanding of creative and digital delivery, with experience partnering closely with project, creative, or production teams • Collaborative by default; you share context freely, flag issues early, and don't need to own the room • Proven ability to build trusted relationships with senior client stakeholders and lead business conversations • Confident and credible with senior executives and CMO-level stakeholders; clear and direct in writing and in the room • Experience using project management platforms such as Asana, Monday.com, Workfront, or similar • PST or CST time zone preferred

🏖️ Benefícios

• Health insurance (medical, dental, and vision) • 401(k) with company match • Fully remote working (that started pre-covid and will continue after!) • Paid time off that grows with tenure • Annual company retreat • Computer hardware of your choice (up to $1,500) • $500 towards your office setup expenses