Customer Support Technician

🕒 Janeiro 13

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SkySlope

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

🏠 Imobiliário

☁️ SaaS

⚡ Produtividade

Real Estate • SaaS • Productivity

SkySlope é uma empresa que oferece um conjunto de produtos totalmente integrados para corretoras de imóveis, facilitando transações desde o contrato até o fechamento. Eles se concentram em aprimorar o processo imobiliário por meio de sua plataforma de transações autônomas, atendendo a mais de 760. 000 profissionais nos EUA e Canadá, e gerenciando mais de três milhões de transações anualmente. Suas soluções, incluindo o DigiSign para assinaturas eletrônicas e o SkySlope Forms, visam simplificar as atividades imobiliárias, melhorar a eficiência e garantir conformidade para as corretoras.

Descrição

• Providing exceptional customer, technical, and product support to customers • Responding to customer support tickets and resolving issues • Supporting peers in order to increase overall efficiency of the whole department • Maintaining expert level proficiency on the system • Troubleshooting technical issues and maintaining strong communication with the customer throughout the process • Identifying, testing, and escalating websites issues to QA as necessary • Using down-time to complete File Recs from the service queue

🎯 Requisitos

• Experience providing a high level of customer service, preferably in a technology environment or call center • Experience multi-tasking multiple responsibilities • Experience with both Microsoft and Mac platforms • Experience using a variety of different web browsers • Ability to type 40+ WPM • Excellent written and verbal communication skills • Excellent teamwork skills

🏖️ Benefícios

• Medical Insurance – Company pays flat dollar amount towards premium • Dental Insurance – Company pays 75% of monthly premium only on Base Plan • Vision Insurance – Company pays 100% of monthly premium • Basic Life and AD&D Insurance – Company paid plan with additional Voluntary Plans available • Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being • Flexible Spending Account – A tax savings account • Health Savings Account (HSA) – A tax savings account for employees enrolled in a High Deductible Health Plan • 401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings • Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan • Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires • 16 Paid Holidays • Bereavement Leave – 5 paid days of leave for an immediate family member • Pet Insurance through Nationwide - 50%, 70% reimbursement plans available • Paid Parental Leave – Up to six (6) weeks of pay following the birth or placement of a new child • Dayforce Wallet - Allows employees to access their pay on-demand • Waldorf University discounts and perks - 10% off tuition and free textbooks • Child Literacy Assistance Program discount - Discounted annual membership