Marketing Account Manager

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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SmartBug Media

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2007

📣 Marketing

🤝 B2B

💼 Consultoria

💰 Private equity em 2020-03

Marketing • B2B • Consulting

A SmartBug Media é uma agência de marketing digital especializada em marketing inbound, estratégia de conteúdo, geração de demanda e automação de marketing com foco no HubSpot e implementações. A empresa ajuda companhias a crescer por meio da construção de campanhas baseadas em conteúdo, otimização de SEO e mídia paga, implementação e gerenciamento do CRM HubSpot e ferramentas de marketing, além de oferecer consultoria estratégica sobre go-to-market e geração de leads. A SmartBug atende principalmente clientes B2B e atua como parceira de soluções para tecnologia e automação de marketing.

Descrição

• Serve as the primary relationship lead and main point of contact for client communication • Build trusted-advisor relationships with client stakeholders and C-suite executives • Own client meeting cadence, including agendas, recaps, follow-ups, and action-item tracking • Solicit client feedback, conduct NPS and satisfaction check-ins, and identify friction points • Communicate and reinforce strategy roadmaps, translating agency work into business value • Own client happiness, account retention, onboarding, and account health monitoring • Act as the internal voice of the client and resolve high-level concerns or business pivots • Monitor account financial health, manage scope, and handle change-order conversations • Own renewal timing and renewal conversations with Sales, Finance, and delivery leadership • Identify account expansion opportunities and partner with Sales and Strategy on additional services • Drive collection of client reviews, case studies, and awards • Develop fluency in clients’ business models, buyers, success metrics, industries, and relevant systems • Maintain HubSpot and client-side platform literacy for credible status, reporting, and value discussions

🎯 Requisitos

• 5–7 years in high-level account management or client services within a digital agency environment • High EQ with proven ability to manage complex human dynamics and build trust with senior-level executives • Exceptional verbal and written communication skills, with a focus on storytelling the value of the agency’s work • Highly organized and detail-oriented, with ability to manage multiple accounts and competing priorities • Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth • Sufficient HubSpot ecosystem knowledge to discuss project status and strategic value with clients • Bachelor’s degree in Communications, Marketing, Business, or a related field • Strongly preferred: experience in a HubSpot Partner agency environment or with HubSpot-centric client engagements • Strongly preferred: familiarity with CRM platforms, particularly HubSpot • Strongly preferred: experience with customer success platforms such as Gainsight or ChurnZero • Strongly preferred: experience managing a portfolio of accounts with $1M+ in combined ARR • Strongly preferred: remote client-facing experience in a distributed environment • Strongly preferred: background in digital marketing, inbound strategy, or marketing operations • Strongly preferred: experience facilitating executive business reviews (EBRs) or quarterly business reviews (QBRs)

🏖️ Benefícios

• Fully remote work • Remote-by-design distributed team • Client-facing professional development through executive and strategic account work