Account Manager

🕒 Maio 12

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

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Smartlinx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2000

☁️ SaaS

👥 RH Tech

🤝 B2B

💰 Private equity em 2020-04

SaaS • HR Tech • B2B

A Smartlinx é uma plataforma de gerenciamento de força de trabalho e RH baseada em SaaS, desenvolvida especificamente para provedores de cuidados a idosos e organizações de recrutamento de saúde. Ela oferece agendamento, controle de ponto, folha de pagamento, relatórios de conformidade PBJ/CMS, análise de força de trabalho, RH unificado (recrutamento, integração, benefícios), gestão de funcionários contingentes e fornecedores e ferramentas móveis para funcionários, visando otimizar o uso de mão de obra, manter a conformidade regulamentar e melhorar o engajamento e retenção de funcionários.

Descrição

• Build and maintain strong relationships with client stakeholders, including operational leaders and executive sponsors such as CFOs, CHROs, and other senior decision-makers. • Serve as the primary point of contact and strategic relationship manager for assigned accounts and territory. • Drive customer retention, contract renewals, change orders, cross-sell, upsell, and overall revenue growth within assigned accounts. • Develop and execute strategic account plans, including stakeholder mapping, risk mitigation, adoption strategies, and whitespace opportunity identification. • Lead regular client touchpoints, including business reviews, operational reviews, and executive business reviews (EBRs), focused on customer outcomes and long-term partnership growth. • Partner with customers to understand business goals, operational challenges, and evolving priorities to ensure alignment with Smartlinx solutions and services. • Monitor customer health, identify risks proactively, and coordinate internal resources to drive issue resolution and customer satisfaction. • Collaborate with Professional Services, Support, Product, and other internal teams to support successful implementations, adoption, and ongoing customer engagement. • Maintain accurate forecasting for retention and expansion opportunities, including GRR and NRR performance metrics. • Prepare and present reporting, insights, trends, action plans, and account updates to both customers and internal leadership. • Maintain accurate and timely account activity, opportunities, contracts, and customer updates within CRM systems. • Act as a customer advocate internally, helping influence process improvements, product feedback, and overall customer experience initiatives. • Support the continuous improvement of customer lifecycle processes, engagement strategies, and account management best practices.

🎯 Requisitos

• Bachelor’s degree or equivalent professional experience preferred. • 7+ years of experience in Account Management, Customer Success, Client Services, SaaS, healthcare technology, or related customer-facing roles. • Proven experience managing and growing complex customer relationships, including renewals, retention, expansion, and executive stakeholder engagement. • Strong communication and presentation skills, with the ability to build credibility with both operational users and senior executives. • Demonstrated success managing multiple priorities, navigating complex customer environments, and driving measurable customer outcomes. • Experience leading strategic account planning, executive business reviews (EBRs), and customer success initiatives. • Comfortable working cross-functionally across Sales, Product, Professional Services, Support, and Leadership teams. • Experience using CRM platforms such as Salesforce or similar systems required. • Strong analytical and problem-solving skills, with the ability to interpret customer data, identify trends, and develop actionable plans. • Healthcare, workforce management, or SaaS industry experience strongly preferred. • Ability to operate independently while contributing positively within a collaborative, fast-paced environment.

🏖️ Benefícios

• Medical • Dental • Vision • FSA & HSA • Life Insurance • Pet Insurance • 401(k)