Technical Manager – Implementations & Delivery

🕒 Julho 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $145.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

👻 Score fantasma 2%

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Smile Digital Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

💼 Consultoria

📦 Logística

📣 Marketing

💰 $30.000.000 Series B em 2023-01

Consulting • Logistics • Marketing

A Smile Digital Health é uma empresa especializada em interoperabilidade de dados de saúde e soluções de TI para saúde. Sua Smile Health Data Platform permite a ingestão eficiente de dados e sua transformação em recursos FHIR, aprimorando a tomada de decisões clínicas e a inteligência de negócios. Com foco em conformidade e segurança, a Smile Digital Health oferece serviços como automação de autorização prévia, padronização de troca de dados e suporte a prestadores de serviços de saúde, pagadores e trocas de informações de saúde com soluções personalizáveis e escaláveis.

Descrição

• Lead, mentor, and manage a team of Technical Implementation Leads and Software Developers, fostering technical excellence while delivering complex, customer-facing healthcare interoperability implementations and strategic initiatives. • Provide hands-on technical leadership throughout the implementation lifecycle, including discovery, solution architecture, estimation, implementation planning, development, testing, deployment, operational readiness, and post-go-live support. • Leverage deep technical expertise in Java, HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, SQL, data mapping, and enterprise integration patterns to guide solution design, implementation, troubleshooting, and technical decision-making. • Participate in customer-facing technical discussions, escalations, root cause analysis, mitigation planning, writing executive summaries, and implementation troubleshooting activities. • Collaborate closely with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success teams to deliver scalable and supportable customer solutions. • Develop and maintain reusable implementation assets including buildbooks, implementation playbooks, troubleshooting guides, reference architectures, and solution/problem pattern libraries. • Identify recurring implementation challenges, operational gaps, customer pain points, and technical risks and translate them into actionable process improvements, feature requests, and bug reports. • Drive implementation quality through technical reviews, implementation standards, testing practices, peer mentorship, and reduction of delivery defects and rework. • Mentor, guide, and support Technical Implementation Leads and Software Developers through technical coaching, prioritization guidance, workload management, and professional development. • Ensure implementation work is properly documented through Jira, technical documentation, testing evidence, operational handover materials, and implementation standards. • Research, evaluate, and recommend technologies, implementation patterns, and operational improvements for new and existing customer solutions and platform capabilities.

🎯 Requisitos

• 8+ years of experience in software development, technical implementations, healthcare interoperability, clinical informatics, or other senior-level technical delivery roles, with a proven track record of leading complex enterprise implementations. • 3+ years of experience leading, mentoring, and managing technical teams, with demonstrated success developing high-performing Technical Leads, Software Developers, or Implementation Engineers. • Strong hands-on technical expertise across the software implementation lifecycle, including customer discovery, solution architecture, estimation, Java development, implementation planning, technical troubleshooting, testing, deployment, and operational readiness. • Expertise in Java, Kubernetes, Docker, cloud-native architectures, distributed systems, event-driven architectures, monitoring and observability, healthcare platform deployments, and modern cloud implementation practices. • Demonstrated experience troubleshooting complex customer-facing implementation, integration, data ingestion, scalability, performance, infrastructure, deployment, and operational issues within enterprise software environments. • Experience designing and implementing enterprise integrations using HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, SQL, data mapping, validation frameworks, and interoperability best practices. • Strong experience working with relational and distributed database technologies, including PostgreSQL, SQL Server, Oracle, MongoDB, or other enterprise database platforms. • Deep understanding of software development and implementation lifecycle management, including solution design, estimation, APIs, source control, code reviews, CI/CD pipelines, build processes, testing strategies, deployment coordination, release management, and version control. • Strong healthcare industry experience, including payer, provider, interoperability, terminology services, CMS initiatives, or other regulated healthcare implementation programs. • Excellent written, verbal, interpersonal, organizational, and stakeholder management skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences while confidently leading customer discussions, executive presentations, technical workshops, and high-priority escalations. • Bachelor's degree in Computer Science, Software Engineering, Informatics, information Systems, or a related technical discipline, or an equivalent combination of education and practical experience.

🏖️ Benefícios

• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club