Customer Support Engineer

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Snowplow

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Artificial Intelligence • SaaS • API

Snowplow é líder global em infraestrutura de dados de clientes (CDI) para IA, especializada em capacitar as organizações a possuir e desbloquear o valor dos dados comportamentais de seus clientes. A empresa fornece ferramentas para a coleta de dados de alta qualidade em plataformas digitais, enriquecendo e validando dados para aplicações a jusante, e entregando dados prontos para IA em plataformas de nuvem para uso em tempo real. A Snowplow auxilia empresas a implementarem análises digitais, aprimorarem estratégias de marketing e melhorarem a experiência do cliente oferecendo modelos de dados e aplicativos prontos para uso. Sua plataforma suporta integrações com principais destinos de dados como Snowflake, Databricks e Google BigQuery, e foca na governança de dados e conformidade de privacidade. A Snowplow se dedica a transformar insights de clientes em inteligência acionável para marketing impulsionado por IA, produtos digitais e mitigação de fraudes.

51 - 200 funcionários

🤖 Inteligência Artificial

☁️ SaaS

🔌 API

Descrição

• Provide proactive and reactive technical support for Snowplow customers • Diagnose product issues, resolve implementation challenges, recover data, and oversee infrastructure management • Orchestrate and monitor Snowplow event pipelines across customer-owned AWS, GCP, and Azure sub-accounts • Work with a global customer base providing 24x7 support and collaborating with international teams • Offer use-case guidance and setup assistance to help customers succeed with Snowplow • Help customers maximize the value of real-time event data and support AI-related features (Snowplow Signals) • Escalate complex issues and collaborate with internal teams to resolve customer problems

🎯 Requisitos

• Comfortable with AI technologies and use cases • Strong problem-solving mindset; able to troubleshoot complex technical issues • Excellent communication skills and empathy when dealing with customers • Analytical mindset; able to learn quickly about complex products • Calm in a crisis, flexible, and able to prioritise effectively • Experience with cloud technologies (AWS, GCP); familiarity with Azure beneficial • Web development and JavaScript proficiency • Basic SQL knowledge (a bit of SQL might help) • Technology or data-related degree, coding bootcamp, or demonstrable equivalent knowledge • Mature and curious attitude to security, documentation and process • Able to work 24x7 support rota; available Monday–Friday UTC-5 to UTC-6 (approx working hours 8am-5pm local) • Must be located in Colombia (role specifically hiring in Colombia) • Employment conditional on successful background screening and right-to-work verification

🏖️ Benefícios

• A competitive package, including share options • Flexible working • A generous holiday allowance no matter where you are in the world • MacBook and home office equipment allowance • Enhanced maternity, paternity, shared parental and adoption leave