Desktop Support Technician

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🕒 Outubro 15, 2025

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Softgic

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

🔒 Cibersegurança

🤖 Inteligência Artificial

Cloud • Cybersecurity • Artificial Intelligence

A Softgic é uma empresa de tecnologia focada em impulsionar a transformação digital e cognitiva de seus clientes. Com mais de 12 anos de experiência, a Softgic oferece soluções inovadoras e sob medida em diversas áreas, incluindo desenvolvimento de software, segurança de dados na nuvem, metaverso e automação. Sua abordagem combina design, desenvolvimento e implementação para aprimorar processos de negócios e garantir segurança e eficiência na infraestrutura tecnológica.

Descrição

• Provide advanced technical support to resolve incidents related to hardware, software, and networks, managing escalated tickets effectively and efficiently. • Collaborate in the maintenance, monitoring, and optimization of clients’ IT environments, including servers, networks, and security systems. • Implement and maintain cybersecurity measures such as firewalls, antivirus solutions, encryption, and intrusion detection or prevention systems. • Communicate clearly and professionally with clients, providing guidance and technical assistance to ensure satisfaction and proper system functioning. • Maintain accurate records of incidents, solutions, and system configurations for quality control and future reference. • Work closely with Level 1 Support Engineers and other IT teams to ensure effective issue resolution and knowledge transfer, supporting and mentoring junior staff. • Manage and prioritize multiple incidents and service requests, escalating cases when necessary. • Stay current with technology trends, tools, and industry best practices to continuously improve service quality.

🎯 Requisitos

• Proven experience in a Level 1 or Level 2 IT Support role, preferably in a Managed Service Provider (MSP) environment. • Strong knowledge of Windows and/or Linux operating systems, network configuration, and server management. • Hands-on experience with cybersecurity tools and protocols, including firewalls, antivirus, encryption, and incident response. • Familiarity with cloud platforms such as AWS or Azure, and virtualization technologies (VMware, Hyper-V). • Excellent analytical, problem-solving, and communication skills. • Ability to work under pressure and manage multiple priorities. • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. • Preferred Certifications: CompTIA Security+, Network+, CCNA, MCSA, or equivalent.