Account Manager, Dealer Solutions

🕒 3 dias atrás

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Solera, Inc.

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2005

🚘 Automotivo

💼 Consultoria

📦 Logística

Automotive • Consulting • Logistics

A Solera, Inc. é um fornecedor de soluções orientadas por dados e habilitadas por IA para gestão do ciclo de vida de veículos, gestão de frotas, reparos de veículos e processamento de sinistros. A Solera oferece um conjunto abrangente de serviços que atendem às necessidades de concessionárias, seguradoras, oficinas de reparo e operadores de frotas, utilizando análises avançadas para otimizar processos e melhorar a eficiência. Seus serviços incluem rastreamento de veículos, automação de sinistros, gestão de bancos de dados de reparos e inteligência de frotas, entre outros. Com vastas quantidades de dados e parcerias fortes no setor, a Solera visa aprimorar os resultados de negócios de seus clientes no setor automotivo.

Descrição

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps. • Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment. • Conduct proactive business reviews, executive updates, and ongoing communication touchpoints. • Own renewal preparation, negotiation strategy, and contract execution for assigned accounts. • Identify at-risk accounts early and collaborate with internal teams to develop recovery plans. • Ensure customers receive clear ROI value stories tied to their operational goals. • Develop structured annual and quarterly account plans capturing: • Key goals & initiatives for fixed ops, variable ops, and marketing • Product adoption status and opportunities • Whitespace and expansion opportunities • Risk indicators and mitigation plans • Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio: o DMS: service, parts, accounting, inventory workflows o CRM: lead management, showroom, BDC optimization o Service: Service Suite check-in, scheduling, inspections, tech productivity o Marketing: campaigns, retention, reputation, equity mining through Sales Journey • Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions. • Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs. • Document customer health trends and create action plans to address red/yellow indicators.

🎯 Requisitos

• 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations. • Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing. • Experience managing a customer book of business, with accountability for retention and expansion. • Excellent communication, relationship-building, and presentation skills. • Ability to analyze data and translate insights into customer recommendations. • Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development