Senior Manager, Solutions Architect

🕒 Maio 20

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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solo.io

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🔌 API

🏢 Corporativo

API • Cloud Computing • Enterprise

A Solo. io é uma empresa especializada em soluções de gerenciamento de APIs nativas em nuvem e conectividade de serviços. Seus produtos, como Gloo Gateway e Gloo Mesh, visam automatizar a segurança, a observabilidade, a resiliência e o controle de tráfego para APIs e workloads em qualquer ambiente. Construída com tecnologias open-source líderes de mercado como Envoy, Kubernetes e Istio, a Solo. io fornece soluções para conectividade em nuvem de confiança zero, federada e omnidirecional. Seu foco inclui ajudar as organizações a fazer a transição para infraestruturas modernas de nuvem ao oferecer ferramentas escaláveis, operáveis e de alto desempenho para gerenciar conexões de serviços e APIs.

Descrição

• Lead and develop a team of Solutions Architects across different regions and time zones responsible for driving customer adoption, retention, and expansion of Solo products and platform capabilities. • Deliver on customer facing projects of varying complexity and scope depending on the needs of our customers such as initial onboarding, complex upgrades or architectural changes. • Serve as the primary technical point of contact in a player-coach model for a small portfolio of strategic accounts, developing deep familiarity with their use cases, architecture, teams, and business goals. • Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations and driving root-cause analysis. Provide hands-on troubleshooting within your accounts where it accelerates resolution and deepens customer trust. • Guide customers as they extend Solo.io products to support modern workloads — including AI and agentic use cases such as LLM gateways, agent-to-agent communication, and securing model traffic at scale. • Proactively drive product adoption by identifying new use cases and surfacing opportunities for customers to gain more value from the Solo.io product suite. • Consult with customers on architectural best practices, performance tuning, and operational excellence in their Solo.io deployments. • Design and deliver tailored training sessions, workshops, and enablement content to grow customer self-sufficiency. • Champion the customer inside Solo.io — translating their needs into actionable feedback for Product Management and Engineering. • Partner with the account team (CSM, AE, SE) to identify and manage technical risk, renewal health, and expansion opportunities.

🎯 Requisitos

• 3+ years direct people management experience in leading technical ICs and/or customer facing architecture teams. • 5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer. • Deep expertise in cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway). • 1+ years of hands-on experience with AI/ML technologies — LLMs, agentic frameworks, model-serving platforms, or AI infrastructure. • Proven track record managing technical relationships with large, strategic enterprise customers in a post-sales context. • Excellent troubleshooting instincts and the ability to navigate complex, multi-team production environments. • Strong communication and presentation skills, with the ability to translate complex technical concepts for audiences ranging from platform engineers to senior executives. • Comfort with scripting or programming (e.g., Go, Python, Bash) for diagnostics, automation, and reference implementations. • Bachelor's degree in a technical field, or equivalent industry experience.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development