Senior Compliance & QA Specialist

🕒 Dezembro 3, 2025

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $85.000 - $115.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔧 Engenheiro de QA (Qualidade de Software)

🦅 Patrocina Visto H1B

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👻 Score fantasma 56%

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Spark

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

📣 Marketing

🛡️ Seguros

Healthcare • Marketing • Insurance

A Spark é uma plataforma moderna que revoluciona a indústria de corretagem de seguros, fornecendo tecnologia de ponta e serviços especializados. Seu objetivo é melhorar a produtividade dos corretores, otimizar operações e acelerar o crescimento das agências. A Spark oferece um conjunto abrangente de ferramentas, incluindo relatórios empresariais, contratos, licenciamento, marketing e suporte ao cliente, com foco especial em Medicare. Através de parcerias estratégicas, a Spark ajuda corretoras a escalar de forma eficiente, garantindo visibilidade e insights inigualáveis nas operações comerciais.

Descrição

• Lead the design and evolution of Spark's risk-based monitoring framework for downline agencies, including risk-tiering methodology and monitoring thresholds. • Partner with call quality and case management functions to incorporate QA and case findings into agency risk tiers. • Analyze monitoring data to identify systemic or emerging agency-level risks and recommend program changes to the Head of Compliance. • Develop carrier-facing compliance reports summarizing oversight actions and outcomes for downline agencies. • Build and maintain executive-level dashboards and reporting on agency monitoring performance. • Serve as a key point of contact for carrier partners on monitoring-related reporting requests. • Independently develop, negotiate, and manage Corrective Action Plans (CAPs) and Performance Improvement Plans (PIPs) for agencies and agents. • Lead root cause analysis on significant compliance issues and translate findings into remediation plans and program-level improvements. • Design coaching materials and lead office hours addressing emerging compliance issues. • Serve as a subject matter expert on CMS Medicare marketing and agent oversight requirements. • Mentor and advise less experienced compliance specialists on complex cases and monitoring decisions. • Represent compliance in cross-functional and carrier-facing discussions on downline agency oversight.

🎯 Requisitos

• Deep subject matter expertise in CMS regulations governing downline agency oversight, including CTM Rate and Non-CTM Founded Rate as risk-tiering inputs, and telephonic enrollment standards. • Proven ability to independently lead and evolve an agency monitoring or risk-tiering program, not just execute within one. • Strong analytical skills with the ability to translate raw data (call scores, case details) into insights and reports that inform program strategy and agency risk-tiering. • Excellent coaching and mentoring skills, including upskilling less experienced compliance specialists. • Highly organized, with an ability to manage and prioritize multiple complex workflows. • Outstanding communication and interpersonal skills, capable of working effectively with agents, internal teams, leadership, and carrier partners. • Proficiency with Google Workspace and experience with compliance workflow or case management software. • All work must be conducted from an approved location within the U.S. • Employment eligibility verified through E-Verify.

🏖️ Benefícios

• Equity compensation • Health care, including dental and vision through our PEO Sequoia • Flexible work location; co-working available • 401k • Paid Time Off • Monthly Remote Work Stipend (help cover costs of home-office needs) • Paid Parental Leave • Up to 14 weeks for birthing parents • Up to 8 weeks for non-birth parents • 11 paid holidays • 2 week sabbatical at 5 years of employment • Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi • Remote work • Company retreats • Generous benefits