Director of Customer Education

🕒 Setembro 25

🐊 Florida, North Carolina, +1 estados a mais – Remoto

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 10%

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Spectrio

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

🏨 Hospitalidade

📦 Logística

💰 Convertible Note em 2014-06

Healthcare • Hospitality • Logistics

A Spectrio é uma fornecedora líder de soluções abrangentes de engajamento do cliente, oferecendo uma variedade de serviços, incluindo Sinalização Digital, Quiosques Interativos, Wi-Fi Marketing, Música Ambiente, Marketing em Espera e Marketing Olfativo para mais de 150. 000 locais em todo o mundo. Suas ofertas são projetadas para melhorar a maneira como as empresas interagem com seus clientes por meio de experiências inovadoras, interativas e sensoriais. A Spectrio atende a uma ampla gama de indústrias, como automotiva, varejo, saúde, hospitalidade e muitas outras, com o objetivo de ajudar as empresas a se conectarem com os clientes e aprimorarem a lealdade à marca por meio de experiências dinâmicas e personalizadas.

Descrição

• Develop and implement a strategic vision for customer education programs and initiatives aligned with company goals • Lead the conception, implementation, and oversight of customer education and operational training programs using diverse learning modalities and technologies • Collaborate with leadership and cross-functional teams to align customer enablement initiatives with corporate priorities • Establish KPIs and metrics to assess program efficacy and impact, refining programs using data-driven insights • Establish scalable processes for delivering training and educational resources through in-person sessions, virtual classrooms, and self-paced learning platforms • Cultivate continuous learning and development for customers and employees • Provide strategic direction and mentorship to customer education specialists, knowledge base administrators, instructional designers, trainers, and other stakeholders • Build strategic partnerships with external training providers, educational institutions, and industry experts • Advocate for customer education as a core organizational strategy at industry events, conferences, and forums

🎯 Requisitos

• Bachelor's degree in Education, Instructional Design, Business Administration, or a related field; advanced degree preferred • Proven track record of designing and implementing successful customer education programs that drive adoption, retention, and satisfaction • Deep expertise in instructional design, adult learning principles, and pioneering training methodologies • Exceptional strategic acumen and analytical prowess, translating business imperatives into actionable customer enablement strategies • Superlative communication and interpersonal skills, influencing and collaborating effectively across all organizational tiers • Demonstrated capability to galvanize teams and nurture a culture of excellence, synergy, and perpetual improvement • Flexibility and adaptability to navigate complexity and drive transformation in a swiftly evolving business landscape • Commitment to lifelong learning and professional growth, with dedication to staying current on customer enablement trends and best practices • Travel may be required for customer education, on-site training, or internal training purposes • External candidates must be based in Florida, North Carolina, or Texas

🏖️ Benefícios

• Fully remote work • Company-provided monthly internet allowance • Prorated PTO accruing per pay period after 30 days of employment: 15 days/year under 3 years of service; 17 days/year for 3–5 years; 20 days/year for 5+ years • Up to 40 hours (5 days) of paid sick leave per year • 10 observed company-paid holidays per year • Medical insurance with Low HSA, Mid, and High plan options • Dental insurance with High and Low PPO plan options • Vision insurance • Basic life insurance: $50,000 policy, 100% employer-paid • Short-term disability: 100% employer-paid, covering 60% of weekly salary for up to 26 weeks • Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity benefits • Pet benefits plan • Employee Assistance Program with confidential 24/7 support • Paid parental leave • 401(k) • HSA • FSA • Dependent Care FSA • Education reimbursement