Lead Solutions Consultant

🕒 3 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $134.000 - $223.000 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Sprinklr

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

☁️ SaaS

🤖 Inteligência Artificial

🏢 Corporativo

SaaS • Artificial Intelligence • Enterprise

A Sprinklr é uma provedora líder de software empresarial para gestão da experiência do cliente. Oferece uma plataforma unificada que integra diversos canais digitais e sociais para otimizar o engajamento do cliente e as iniciativas de marketing. Os principais produtos incluem Sprinklr Service, Sprinklr Social, Sprinklr Insights e Sprinklr Marketing, com foco em aprimorar o atendimento ao cliente, as interações em redes sociais e as campanhas de marketing. A plataforma utiliza tecnologia de IA para fornecer insights em tempo real, agilizar fluxos de trabalho e aumentar a produtividade. Confiada por algumas das marcas mais valiosas do mundo, a Sprinklr busca oferecer experiências do cliente consistentes e excepcionais em todos os pontos de contato.

Descrição

• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems • Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX. • Understand potential business opportunities at customer prospects. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization. • Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack. • Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact. • Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy. • Translate complex platform capabilities into business value for executive and practitioner audiences. • Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations. • Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team.

🎯 Requisitos

• Experienced Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients • A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting. • Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences. • Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence and CCaaS, as well as integrations between systems. • Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills. • Thought leader with a track record of publishing, speaking, or contributing to industry conversations. • Open to feedback and committed to continuous learning • Demonstrates empathy and builds trust quickly • Willingness for up to 40% travel, largely within the US • Bachelor's degree in Marketing, Business, Communications, or a related field • 5+ years' experience in a solutions consulting/sales engineering role • Experience with Sprinklr or similar Unified-CXM platforms a plus • Understanding of AI and automation as applied to marketing and CX use cases. • Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments. • Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management • Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications

🏖️ Benefícios

• Health insurance • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage