Lead Technical Consultant

🕒 Outubro 21

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $134.000 - $223.000 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Sprinklr

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

A Sprinklr é uma provedora líder de software empresarial para gestão da experiência do cliente. Oferece uma plataforma unificada que integra diversos canais digitais e sociais para otimizar o engajamento do cliente e as iniciativas de marketing. Os principais produtos incluem Sprinklr Service, Sprinklr Social, Sprinklr Insights e Sprinklr Marketing, com foco em aprimorar o atendimento ao cliente, as interações em redes sociais e as campanhas de marketing. A plataforma utiliza tecnologia de IA para fornecer insights em tempo real, agilizar fluxos de trabalho e aumentar a produtividade. Confiada por algumas das marcas mais valiosas do mundo, a Sprinklr busca oferecer experiências do cliente consistentes e excepcionais em todos os pontos de contato.

Descrição

• Serve as the dedicated trusted advisor for Dell stakeholders • Build relationships across business, operations, analytics, and technical teams • Conduct regular consultation sessions to understand evolving priorities and strategic initiatives • Translate business objectives into scalable platform solutions and measurable outcomes • Advocate for customer success while balancing platform capabilities and best practices • Maintain deep expertise across Sprinklr products, integrations, APIs, reporting, listening, AI, and workflow capabilities • Provide technical validation before engaging Product or Engineering teams • Research capabilities, API documentation, product limitations, and configuration options before escalating enhancement requests • Articulate customer requirements into actionable business and technical use cases • Design reporting solutions, measurement frameworks, KPIs, dashboards, and operational reporting strategies • Develop scalable approaches for sentiment analysis, influencer monitoring, executive reporting, paid media performance, customer engagement analytics, and cross-channel insights • Drive adoption of efficient reporting practices and automation opportunities • Monitor industry trends, competitor platforms, AI innovations, and digital engagement technologies • Anticipate customer needs and recommend solutions proactively • Partner with Product teams to communicate strategic customer perspectives and emerging trends • Identify performance, configuration, workflow, and adoption opportunities • Develop improvement plans and actionable recommendations • Analyze platform usage patterns and recommend efficiency improvements • Lead strategic monitoring and alerting reviews • Review alert architecture and types; identify noisy, redundant, or ineffective alerts • Recommend improvements to severity, threshold, and alert lifecycle configuration • Evaluate AI-powered alerting and summarization capabilities • Develop competitor intelligence and awareness monitoring programs • Define scalable monitoring best practices • Provide guidance on integrations and connector strategies • Lead architecture reviews and solution design discussions • Assess platform adoption and integration effectiveness • Review API usage and best practices • Support global deployment planning and complex technical initiatives • Partner with Engineering and Product teams on advanced technical solutions

🎯 Requisitos

• Bachelor's degree in Information Systems, Computer Science, Business, Analytics, Marketing, or related discipline • 8+ years of enterprise SaaS, consulting, customer success, managed services, or technical account management experience • 5+ years working directly with Sprinklr or comparable enterprise CX platforms • Expertise in Social Listening, Reporting & Analytics, API Integrations, Workflow Automation, Enterprise Customer Engagement Platforms, Data Visualization, and Digital Customer Experience Solutions • Strong executive communication and presentation skills • Proven success influencing stakeholders across technical and business audiences • Ability to work independently within highly visible strategic accounts • Sprinklr certifications across multiple solution areas preferred • Experience supporting Fortune 100 or Fortune 500 customers preferred • Technical Account Management experience preferred • Familiarity with AI-driven workflows and analytics platforms preferred • Experience designing enterprise reporting frameworks preferred • Knowledge of social media, influencer marketing, customer care, and listening programs preferred • Experience with enterprise integrations and API ecosystems preferred • Must sit in the CST or EST time zones

🏖️ Benefícios

• Voluntary healthcare coverage for employees and families where applicable • Paid time off • Open Mentoring Program • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage • Discretionary bonus plan, depending on role • Commission plan, depending on role • Equity plan, depending on role

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