Patient Engagement Specialist I

🕒 Julho 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $21 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Sprinter Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2021

🏥 Saúde

☁️ SaaS

🧘 Bem-estar

💰 $33.000.000 Series A em 2021-11

Healthcare • SaaS • Wellness

A Sprinter Health é um provedor de cuidados primários híbrido, em casa e virtual, que expande o acesso a cuidados de saúde proativos e preventivos combinando "Sprinters" (flebotomistas treinados com habilidades de auxiliar médico e agente comunitário de saúde), contratados em regime CLT, que realizam diagnósticos e checagens de bem-estar domiciliares com uma equipe clínica virtual composta por médicos, enfermeiros, farmacêuticos e navegadores de cuidados. Sua plataforma e operações abrangentes fecham lacunas de atendimento, realizam triagens preventivas e diagnósticas, coordenam medicações e encaminhamentos, e ampliam visitas de cuidados primários e bem-estar para parceiros pagadores, fornecedores e pacientes.

Descrição

• Your day will begin by reviewing and following up on inbound requests received from • Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way • You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day • You will talk to about 80 to 100 patients and book an average of 19 appointments each day • You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments • As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health • To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have • You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience • As different customer situations arise, you will escalate questions and concerns to other teams for additional support • Other duties and/or projects as assigned

🎯 Requisitos

• At least 2 years of outbound call center experience including at least 1 year in the healthcare industry • Proficiency in using electronic health record (EHR) systems and other healthcare software • Excellent written and verbal communication skills to present and explain information to customers • Proven skill managing multiple channels of communication including phone, email, chat, etc. • Experience with Zendesk (preferred) • Experience with Five9 (preferred)

🏖️ Benefícios

• Medical, Dental and Vision • 401K with a match • Flexible PTO • Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent) • $10,000 lifetime max for infertility/fertility treatment