Implementation Project Manager

Vaga não está no LinkedIn

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

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Stago

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1945

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Stago é uma empresa global de diagnóstico especializada na ciência da hemostasia e trombose, fornecendo instrumentos laboratoriais, reagentes, programas de controle de qualidade e serviços relacionados para testes de coagulação clínica. A empresa oferece analisadores e ensaios de hemostasia (incluindo testes de D-dímero), programas de avaliação externa da qualidade (EQA), educação continuada e ferramentas digitais como My Personal Space e My Expert QC para apoiar a gestão da qualidade do laboratório e os serviços de conta do cliente. A Stago atende hospitais, laboratórios clínicos e prestadores de serviços de saúde com suporte técnico, produtos aprovados por reguladores e recursos educacionais.

Descrição

• Own end-to-end project management of customer implementations from commercial handoff through successful go-live and transition to ongoing support • Develop and maintain comprehensive implementation plans covering milestones, timelines, dependencies, responsibilities, customer commitments, resources, and go-live dates • Serve as the primary project management point of contact for customers • Lead kickoff meetings, recurring project meetings, readiness reviews, and post-implementation reviews • Manage multiple concurrent customer implementations, including complex multi-site, IDN, reference laboratory, and enterprise implementations • Coordinate Sales, Clinical Applications, Field Service, Digital Solutions/IT, Supply Chain, Customer Service, Marketing, Finance, and other functional teams • Establish roles, responsibilities, deliverables, and deadlines across implementation workstreams • Coordinate customer readiness requirements, instrument delivery, installation, connectivity, validation, training, and go-live activities • Manage go-live readiness criteria, readiness reviews, go/no-go discussions, and cross-functional support plans • Identify, document, mitigate, and escalate project risks, issues, assumptions, and dependencies • Maintain implementation forecasts and report performance metrics including cycle time, milestone adherence, forecast accuracy, on-time go-live performance, delays, and KPIs • Support resource-capacity planning and identify process improvements • Maintain proactive customer communication and coordinate project closeout and transition to routine operational support • Develop and improve implementation tools, templates, project plans, readiness assessments, communication plans, risk-management tools, and closeout processes • Capture lessons learned and translate them into scalable process, SOP, tool, and training improvements • Lead or contribute to special projects and complete required reports and records

🎯 Requisitos

• Associate's Degree in a related field with 5 or more years of related experience required; or Bachelor's Degree in Business, Healthcare, Life Sciences, Engineering, Project Management, or a related field preferred, with minimum of 3–5 years of relevant experience required • Experience within the clinical diagnostics, IVD, medical device, laboratory automation, or healthcare technology industry required • Experience managing installation and implementation of capital equipment in hospital, reference laboratory, or clinical laboratory environments • Knowledge of clinical laboratory operations, workflow, validation, quality requirements, and regulatory considerations • Experience coordinating laboratory information systems, middleware, networking, automation, or other healthcare IT integrations • Experience managing complex multi-site, health system, IDN, or enterprise customer implementations • Experience developing project charters, implementation plans, communication plans, RACI matrices, risk registers, readiness assessments, and project status reporting • Proficiency with Microsoft Office applications and project management tools such as Microsoft Project, Smartsheet, or equivalent platforms • Experience with CRM, ERP, Power BI, Smartsheet, Microsoft Project, or similar business and project-management tools • PMP, CAPM, PRINCE2, Lean Six Sigma, or other relevant project management certification preferred • Ability to travel up to 40% to customer locations as required • Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements

🏖️ Benefícios

• Fully remote work arrangement • Ability to work in the East or Central time zones • Reasonable accommodations for individuals with disabilities • Equal employment opportunity and protected veteran status protections