Customer Technical Support Specialist

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🕒 Maio 23

🦌 Connecticut, Florida, +6 estados a mais – Remoto

🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $19 - $21 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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STCR

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1967

🛒 Varejo

🤝 B2B

🛍️ Comércio Eletrônico

Retail • B2B • eCommerce

A STCR é uma fornecedora de soluções tecnológicas especializada nos setores de supermercados e varejo. Com mais de 50 anos de experiência, a empresa oferece uma gama de serviços, incluindo aplicações de ponto de venda (POS), soluções de autoatendimento e integração de sistemas, com o objetivo de aprimorar a experiência do cliente e a eficiência operacional de supermercados e outros negócios de varejo. A STCR foca em ajudar os varejistas a enfrentar desafios do setor, como o aumento de custos e a escassez de mão de obra, utilizando tecnologia de ponta e suporte especializado.

Descrição

• Efficiently manage and prioritize incoming support tickets. • Troubleshoot and resolve technical issues related to company products and services. • Provide accurate and timely responses to customer inquiries. • Escalate complex issues to the appropriate internal teams when necessary. • Deliver immediate assistance for emergency situations. • Handle inbound customer calls and provide clear, concise explanations of technical concepts. • Foster strong customer relationships through effective communication and problem-solving. • Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions. • Follow up to ensure all customer issues are fully resolved and satisfaction is achieved. • Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions. • Stay informed about product updates, features, and best practices. • Participate in regular training sessions to maintain expertise in company products and services. • Accurately document issues and resolutions using Salesforce or other CRM tools.

🎯 Requisitos

• Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required. • Previous experience in a technical support or call center environment preferred. • Familiarity with support ticketing systems such as Salesforce is a plus. • Proficiency in Microsoft Office (Word, Excel, Outlook, etc.). • Strong technical aptitude and troubleshooting abilities. • Excellent communication skills, with the ability to remain patient and calm under pressure. • Ability to work both independently and collaboratively within a team environment. • Strong attention to detail and time management skills. • Proficiency in English (written and spoken) required; French and/or Spanish preferred.