Global Service Transition Lead, Global Test Lead

🕒 Junho 11

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Strada

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

👥 RH Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

A Strada é uma empresa de serviços globais especializada em fornecer soluções centradas nas pessoas, projetadas para aprimorar a gestão da força de trabalho por meio da tecnologia. Com mais de 30 anos de experiência e cobertura em mais de 180 países, a Strada oferece uma gama de serviços, incluindo soluções globais de folha de pagamento, administração de RH e benefícios, além de orientação especializada em plataformas como Workday e SAP. A empresa foca em otimizar o desempenho dos colaboradores e a eficiência operacional, ajudando organizações a transformarem suas funções de RH por meio da IA e tecnologia avançada.

Descrição

• Ensure clients and internal teams clearly understand the contracted service scope, delivery model, and system landscape from a global perspective. • Act as the central point of clarity regarding what is in scope, how it works, and what to expect during the transition from project to BAU. • Identify risks within the service transition workstream and drive mitigation actions to protect timelines and quality. • Define and maintain global processes that ensure standardisation, efficiency, and consistency across countries. • Ensure local teams follow global processes, adapting them only when legally or operationally required and in line with Strada standards and contractual scope. • Define the global test strategy, including phases, responsibilities, and acceptance criteria, ensuring alignment across all stakeholders. • Oversee testing activities and defect management to ensure solution readiness prior to go-live. • Implement and promote the use of global service delivery tools, supporting adoption across global and local teams. • Ensure adherence to project timelines, deliverables, quality expectations, and governance requirements. • Monitor transition progress and ensure readiness for each implementation phase. • Lead client-facing workshops on service scope, processes, testing, timelines, and operational readiness. • Translate complex topics into clear and actionable guidance for clients. • As a global HR–Payroll–Benefits consultant, guide clients through the implementation methodology: what is delivered, when, and how. • Onboard Local Service Transition Consultants and support them during country-level implementations to ensure alignment with global standards. • Attend domestic and international travel as required for workshops and deployment activities following safety and regulatory guidelines.

🎯 Requisitos

• 3-5 years experience in implementation services; previous experience as a Local Service Transition Consultant is an advantage. • 2-4 years of background experience in HR and Payroll service delivery or operations, ideally in global or multi-country environments. • Proven ability to coordinate across multiple stakeholders (clients, operations, technical teams, project/program management). • Strong communication skills with customer-facing and liaison experience. • Ability to explain complex topics to both business and technical audiences. • Experience leading multi-participant customer workshops. • Excellent English (written and verbal); additional languages beneficial. • Highly organised, analytical, and able to manage several projects simultaneously. • Strong PC literacy in Microsoft tools, with Smartsheet experience and familiarity with AI technologies applied to implementation services. • Comfortable working in fast-paced environments with tight timelines and multiple dependencies.

🏖️ Benefícios

• Health coverage • Wellbeing programs • Paid leave (vacation, sick, parental) • Retirement plans • Learning opportunities