Systems Analyst

Vaga não está no LinkedIn

🕒 Abril 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.000 - $55.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Engenheiro de Sistemas

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Summit

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2008

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

O Summit é uma plataforma SaaS que ajuda empresas a criar, personalizar, encurtar e rastrear URLs e QR Codes, construir páginas de destino amigáveis para dispositivos móveis e analisar o engajamento em campanhas. Oferece links com marca, rastreamento UTM, QR codes dinâmicos, códigos de barras 2D, cartões de visita digitais, integrações (incluindo Shopify e Canva) e uma API voltada para desenvolvedores para automatizar e expandir a gestão de links para equipes e empresas. O Summit atende clientes empresariais com planos gratuitos e empresariais, focando em marketing, experiência do cliente e casos de uso de análise.

Descrição

• Respond to customer tickets within 15 minutes, diagnosing and resolving issues, and escalating complex cases as needed. • Utilize virtualization tools (e.g., VMware, Hyper-V) to ensure optimal performance and stability of virtual environments. • Maintain open communication by notifying team members when unavailable and collaborating to share insights and best practices. • Engage in continuous learning through platforms like Udemy and stay updated on industry trends and technologies. • Maintain a strong technical foundation in server administration, networking, and virtualization, including familiarity with Active Directory services, Virtual Machine Manager Console (VMMC), Hyper-Visor (Hyper-V), Failover Cluster Manager (FCM), Command prompt, Remote Desktop Connection Manager (RDCM), DNS Tools, and related protocols. • Provide professional and friendly customer service on scheduled calls, maintaining a positive demeanor. • Learn new techniques and technologies on the fly AND ask questions to enhance your skillset. • Work effectively in a team environment and contribute to a supportive team culture. • Participate within Help Desk on-call rotation and act as a point of contact for after-hours and weekend Help Desk Support team(s). • Calling customers via phone to help address their technical issues

🎯 Requisitos

• Bring hands-on experience in systems administration, server support, or a similar technical environment • Approach problem-solving with a strong attention to detail and a focus on root cause, not just quick fixes • Can manage multiple priorities in a fast-moving environment without sacrificing quality • Communicate clearly and effectively with both technical and non-technical audiences • Operate with a customer-first mindset and a commitment to delivering high-quality service • Take ownership of issues and follow them through to resolution • Have a background in Computer Science, Information Technology, or a related field (or equivalent practical experience) • Relevant certifications (e.g., CompTIA A+, Net+, Server+, and Security+, Microsoft MCSA, MCSE, VMware VCP). • Familiarity with ITIL principles.

🏖️ Benefícios

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it • Medical, Dental & Vision – comprehensive coverage with HSA/HRA options • 401(k) with 4% match – we invest alongside you • Parental Leave – paid time for the moments that matter most • Life & Disability Insurance – built-in peace of mind • Wellness Support – resources for your mental and physical health • Free Colocation & Cloud Access – build and experiment in real environments • Work From Anywhere – remote-friendly by design • A low-ego, get-it-done culture – come as you are, do great work