Fraud Investigator II, Financial Products

🕒 Setembro 2

🌐 Canadá, Estados Unidos – Remoto

🇨🇦 Canadá – Remoto 🇺🇸 Estados Unidos – Remoto (EUA)

💵 CA$70.000 - CA$92.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💸 Planejamento e Análise Financeira (FP&A)

🚫👨‍🎓 Sem graduação necessária

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Super.com

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

✈️ Turismo

💳 Fintech

📣 Marketing

💰 $60.000.000 Series C - Super.com em 2023-04

Travel • Fintech • Marketing

Super.com é uma aplicação baseada na web; o único conteúdo disponível é uma mensagem em tempo de execução afirmando que o JavaScript deve estar habilitado para executar o aplicativo, portanto, não há detalhes sobre seus produtos, serviços ou mercado-alvo disponíveis no texto fornecido.

Descrição

• Execute operational risk and fraud review workflows across financial products, including identity verification investigations, account risk handling, and escalations tied to Super.com Card, Cash Advance, and related flows • Perform manual investigations into suspicious behavior, application fraud, account misuse, identity-related risk, negative balance scenarios, chargeback-related abuse, and other loss events • Action customer accounts based on investigation findings • Monitor fraud, KYC, and operational dashboards to identify trends, exceptions, emerging threats, and opportunities for faster response • Support development and refinement of operational procedures, playbooks, and controls • Improve consistency, auditability, and decision quality across the Financial Products risk operation • Identify root causes behind fraud loss, friction, or operational failure • Recommend process, policy, tooling, or workflow improvements • Support escalation handling and response frameworks • Document incident severity, ownership, and next steps across teams • Partner cross-functionally with Product, Engineering, Finance, Compliance, Operations, and external vendors

🎯 Requisitos

• 2+ years of relevant experience in fraud operations, financial crime investigations, risk and payment fraud operations, KYC, and/or trust and safety within fintech, ecommerce, payments, or other high-risk transactional environments • Strong working knowledge of fraud prevention concepts, operational risk controls, KYC and identity verification workflows, and case investigation practices • Strong analytical thinking and attention to detail • Ability to assess risk signals and investigate complex cases effectively • Good judgment and a high sense of ownership • Strong written and verbal communication skills • Ability to explain risk decisions clearly and collaborate across teams • Ability to operate effectively in a fast-moving, ambiguous, cross-functional environment with shifting priorities • Exposure to SQL, BI tools (e.g., Looker, Tableau, PowerBI), or experience partnering closely with analytics teams is a bonus • Experience using operational risk, fraud prevention, or identity verification tools within fintech or payments environments is a plus • Familiarity with card, deposit account, or cash advance products and associated fraud and operational risks • Relevant certifications such as CFE, CPFPP, or related credentials are bonus points • Experience building, improving, or documenting operational processes, controls, or SOPs is a strong plus

🏖️ Benefícios

• Work from anywhere in the world and choose flexible hours • Unlimited PTO • Company-wide recharge days • Annual team offsites • Weekly UberEats credits • Travel discounts on SuperTravel • Generous parental leave • Flexible return-to-work plan • Equity options • Annual bonus • Retirement matching • Top-tier benefits packages • Wellness budgets • Personal development funds • Team-level learning resources