Account Manager, Healthcare RCM

Vaga não está no LinkedIn

🕒 Setembro 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 7%

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SuperDial

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2021

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A <SuperDial> é uma empresa de SaaS impulsionada por IA que automatiza chamadas telefônicas de saída em larga escala para equipes de gerenciamento de ciclo de receita (RCM), grupos de provedores e DSOs no setor de saúde. Seus agentes de IA de voz lidam com interações de ponta a ponta entre pagadores e provedores — como autorizações prévias, verificação de elegibilidade e benefícios, acompanhamento de sinistros e atestação de dados de provedores — integrando-se aos sistemas EHR/PMS e registrando os resultados nos fluxos de trabalho existentes. A SuperDial está em conformidade com HIPAA e SOC 2, oferece suporte humano quando as chamadas não podem ser concluídas de forma autônoma e está posicionada como uma plataforma B2B que reduz o trabalho manual e os dias de contas a receber para organizações de saúde.

Descrição

• Own day-to-day account management for a portfolio of healthcare accounts • Lead recurring customer meetings and maintain clear next steps, owners, and follow-through • Build trust with operational, technical, and day-to-day customer stakeholders • Develop understanding of customer RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics • Support customer onboarding and implementation and configure SuperDial workflows to align with customer goals and processes • Help customers adopt AI voice agents across eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up • Monitor bot behavior, workflow performance, customer health, engagement, usage, risks, and renewal milestones • Deliver customer training and best-practice guidance • Connect SuperDial’s work to measurable outcomes such as reduced manual work, improved throughput, faster follow-up, fewer escalations, and improved revenue cycle performance • Identify adoption, workflow fit, product performance, payer behavior, implementation, integration, and stakeholder-alignment issues • Support action plans to address customer risks before escalation • Partner with Sales and internal teams on renewal readiness and expansion opportunities • Translate between customer stakeholders and internal teams regarding workflows, payer interactions, product behavior, call scripts, integrations, configuration, bot performance, edge cases, and operational impact • Troubleshoot issues by investigating workflow behavior, reviewing data or logs, and partnering with Product and Engineering • Document, prioritize, communicate, and resolve customer issues with Product, Engineering, Deployment Operations, Agent Operations, and Sales • Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs • Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up • Contribute to playbooks, templates, training materials, and repeatable Account Management practices • Use data and customer insight to identify trends, risks, opportunities, and next steps across the portfolio

🎯 Requisitos

• 3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment • Healthcare workflow fluency or ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows • Strong technical aptitude and comfort learning product behavior, asking technical questions, and explaining technical concepts to non-technical audiences • Comfort working with technical teams and discussing integrations, EHR / PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution • Curiosity about AI, automation, and voice agents • Strong communication skills and ability to build trust with operators, technical stakeholders, and day-to-day users • Organized and action-oriented, with strong follow-through and attention to detail • Analytical and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity • Ability to solve ambiguous problems and turn complexity into clear next steps • Commercial awareness of how adoption, trust, and measurable value contribute to retention and expansion • Proactive, low-ego, and comfortable operating in a fast-moving startup environment • Preferred experience in healthcare revenue cycle management, healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS • Familiarity with RCM systems, EHR / EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, APIs, or similar data and technical tools

🏖️ Benefícios

• Equity • Full health benefits • 401(k) • 16 weeks of parental leave • Other benefits as part of the total compensation package