Marketplace Operations Manager

🕒 Julho 24

🌵 Arizona, Florida, +12 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $92.940 - $116.175 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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SupplyHouse.com

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2004

📦 Logística

🏭 Manufatura

🛍️ Comércio Eletrônico

Logistics • Manufacturing • eCommerce

A SupplyHouse. com é um varejista online especializado em uma ampla variedade de materiais para encanamento, aquecimento, HVAC e elétrica. A empresa oferece diversos produtos, incluindo materiais PEX, conexões, válvulas, ferramentas e recursos para profissionais e entusiastas do faça‑você‑mesmo (DIY). Com foco em disponibilizar uma seleção completa de peças e materiais, a SupplyHouse. com oferece aos clientes envio rápido, devoluções fáceis e serviços centrados no cliente. A empresa está comprometida em atender tanto profissionais especializados quanto consumidores em geral, proporcionando acesso a um amplo estoque e preços competitivos.

Descrição

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs • Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification • Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates • Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management • Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live • Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform • Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones • Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows • Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base • Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution • Review weekly feeds for new item suggestions and coordinate with Category Management on additions • Research competitor listings to identify opportunities for improvement in content, imagery, and positioning • Conduct image audits and data cleanup including attribute and filter updates on new brand • Own SOP creation and ongoing maintenance for marketplace operational workflows • Test and document new marketplace features and platform capabilities within the supplier dashboards • Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation • Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution • Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends • Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed • Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

🎯 Requisitos

• Bachelor's degree in in Business, Marketing, Merchandising, or a related field (or equivalent professional experience) • A minimum of 5 years of experience in marketplace operations, e-commerce merchandising, or a related field • Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action • Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools • Experience managing supplier or vendor relationships in an operational capacity • Strong organizational skills with the ability to manage multiple workstreams and shifting priorities • Clear written and verbal communication skills with the ability to coordinate across cross-functional teams • Proven ability to document processes and create SOPs in a structured, repeatable format

🏖️ Benefícios

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • And more!