Customer Service Representative

🕒 Junho 4

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SupportNinja

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round em 2021-02

B2B • SaaS

A SupportNinja é uma empresa global de terceirização que se especializa em fornecer soluções de experiência do cliente, incluindo suporte ao cliente, suporte técnico ao cliente, moderação de conteúdo e processamento de dados. Eles combinam tecnologia de ponta com uma cultura que valoriza as pessoas em primeiro lugar para oferecer serviços personalizados e ágeis que permitem que as empresas escalem de forma eficiente e alcancem seus objetivos sem contratos rígidos de longo prazo. Com um forte foco em flexibilidade e personalização, a SupportNinja ajuda os clientes a navegar no crescimento, conectando-os com talentos e recursos especializados em diversos setores.

Descrição

• Handle inbound voice calls and manage high-volume, repetitive inquiry handling during peak periods. • Respond promptly and professionally to customer inquiries and resolve issues efficiently using pre-approved scripted responses and communications. • Maintain a polished, professional, and "reasonably credible" tone during interactions with investors. • Follow a structured call flow and accurately utilize designated escalation pathways for edge cases. • Log, track, and manage all interactions via a VoIP system utilizing the JustCall platform. • Properly and accurately document customer interactions within the organization's CRM. • Participate in training programs and continuous learning modules to improve knowledge of products, services, and processes. • Meet or exceed performance targets for related KPIs while adhering to company policies and procedures. • Provide basic clarification and reassurance based on existing written client communications. • Collaborate with other departments as needed and maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.

🎯 Requisitos

• Previous customer service experience or equivalent background. • Good communication skills, both verbal and written, with a mandatory neutral accent required. • Must be able to sound "reasonably credible" in investor-facing interactions. • Proficient in using computers and various software applications. • Experience and knowledge with a CRM is preferred. • Must comply with the BYOD (Bring Your Own Device) IT equipment requirement.

🏖️ Benefícios

• Competitive Compensation • Adherence to government-mandated benefits. • Retirement Savings Program with Company Matching. • Life Insurance. • HMO starting on Day 1. • Free Dependents: One (1) dependent upon regularization, with an additional second (2) dependent after one year of service. • Paid time off + birthday leave. • Opportunities for skills training and professional development.