Technical Support Engineer, L1

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Sutherland

SiteLinkedInTodas as Vagas

B2B • Artificial Intelligence • SaaS

A Sutherland é uma empresa global especializada em transformação digital e serviços de terceirização de processos de negócios (BPO). Ela aproveita tecnologias avançadas, como Inteligência Artificial (IA), automação e engenharia de nuvem, para impulsionar o desempenho digital e otimizar operações críticas de negócios. A Sutherland oferece uma variedade de serviços, incluindo CX digital (experiência do cliente), soluções de tecnologia corporativa e automação inteligente, atendendo a diversos setores como serviços bancários, saúde e telecomunicações. Seu foco é entregar resultados mensuráveis, aprimorar a experiência do cliente e viabilizar a agilidade dos negócios por meio de soluções digitais inovadoras.

10.000+ funcionários

Fundada em 1986

🤝 B2B

🤖 Inteligência Artificial

☁️ SaaS

💰 $300.000.000 Secondary Market em 2014-10

Descrição

• Technical Support Engineers assist NetApp Customers by providing a range of technical support including resolving customer problems via the telephone, the web or AutoSupport. • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans. • Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise. • Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide solutions to customer issues. • Create new knowledgebase articles to capture new learning for reuse throughout the center. • Participate in technical communication within the Technical Support Engineering team to learn about new technologies and complimentary storage applications. • Gain knowledge and expertise through hands-on experience, self-study, and a variety of learning environments.

🎯 Requisitos

• Good written and verbal communication skills in English (B2 or higher). • Good interpersonal communication and Customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations. • Basic understanding of some of the following protocols and applications: NFS, the UNIX remote file sharing protocol, CIFS, the Windows NT remote file sharing protocol, TCP/IP Networking, RAID, Microsoft Exchange and/or Veritas software. • Strong aptitude for learning new technologies and understanding how to utilize them in a Customer facing environment. • Ability to follow standard engineering principles.

🏖️ Benefícios

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. • Annual merit increase based on performance. • Paid Training whether onsite or in work at home. • Discounts for several corporate and retail partners for services and products once Sutherland ID is presented. • Excellent training and supervisory support - to help you feel comfortable servicing our customers. • Competitive Salary with attractive and attainable PBI structure. • Paid vacation and sick leave annually. • Exceptional Health and Life Insurance Plan. • Paid referral program. • Career development & growth opportunities for advancement. • Excellent Reward and recognition programs.