Renewal Director

🕒 Junho 29

🏄 California – Remoto

🏄 California – Remote

💵 $150.000 - $155.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Swiftly

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🛒 Varejo

🛍️ Comércio Eletrônico

Retail • eCommerce • Advertising

A Swiftly é uma empresa de tecnologia para o varejo focada em fornecer uma plataforma integrada para que os varejistas aprimorem sua presença digital e se envolvam com os consumidores modernos. Sua plataforma oferece experiências de compras personalizadas, programas de fidelidade, mídia de varejo e soluções de e-commerce, permitindo que os varejistas aumentem as vendas e construam fidelidade do cliente. A Swiftly pretende simplificar a jornada de transformação digital dos varejistas e apoiar as lojas físicas na competição com varejistas maiores. A empresa também fornece soluções para anunciantes alcançarem seu público-alvo de forma eficaz utilizando dados primários e insights. A Swiftly foi reconhecida por sua abordagem inovadora no espaço da tecnologia para o varejo, ganhando prêmios como "Melhor Solução de Tecnologia para o Varejo" no MarTech Breakthrough Awards.

Descrição

• Own the end-to-end renewal lifecycle for Audience Optimizer (AO) across Swiftly’s retailer portfolio in partnership with the assigned Sales Director • Develop strategic account plans focused on retention, expansion, and long-term customer value • Serve as a trusted advisor to retailer marketing, merchandising, loyalty, and executive leadership teams • Analyze retailer business performance, campaign results, market trends, and competitive dynamics to identify opportunities and risks • Translate campaign performance data and closed-loop measurement insights into actionable recommendations and business strategies • Diagnose retailer challenges and develop creative solutions leveraging Audience Optimizer capabilities, including: • Digital Circular Amplification • Loyalty acquisition and engagement • Competitive conquesting • New customer acquisition • Seasonal and promotional campaigns • Store traffic and basket growth initiatives • Lead strategic business reviews and planning sessions that connect campaign outcomes to broader retailer objectives • Partner with Analytics and Ad Operations teams to identify performance drivers, optimization opportunities, and future campaign strategies • Consult retailers on audience targeting, campaign planning, budget allocation, channel strategy, and measurement methodologies • Build compelling renewal and expansion business cases through performance storytelling, data analysis, and strategic recommendations • Establish and maintain executive-level relationships across retailer organizations • Collaborate cross-functionally with Sales, Account Management, Analytics, Product, and Ad Operations teams to ensure successful campaign execution and customer outcomes • Proactively identify risks to renewal and develop mitigation strategies to improve retention • Maintain accurate forecasting for renewals, expansions, and growth opportunities • Serve as a subject matter expert on Audience Optimizer, grocery marketing strategy, loyalty marketing, and digital media best practices • Other related duties as assigned

🎯 Requisitos

• 7+ years of experience in grocery retail, shopper marketing, retail media, digital advertising, loyalty marketing, customer analytics, or related strategic marketing roles • Deep understanding of grocery retail operations, promotional planning, merchandising cycles, digital circulars, and shopper behavior • Strong analytical skills with the ability to evaluate campaign performance, identify trends, diagnose business challenges, and develop data-driven recommendations • Experience developing strategic marketing, media, or customer engagement plans that drive measurable business outcomes • Expertise in digital marketing and media, including audience targeting, media planning, campaign optimization, attribution, and performance measurement • Proven ability to translate complex data into clear business insights and executive-level recommendations • Experience using first-party data, loyalty insights, customer segmentation, and closed-loop measurement methodologies • Demonstrated success leading consultative business discussions focused on strategic planning, problem solving, and growth initiatives • Proven ability to build trusted relationships and influence stakeholders ranging from marketing managers to executive leadership • Experience driving customer retention, renewals, account growth, or strategic client success initiatives • Exceptional presentation, communication, and storytelling skills • Ability to thrive in a fast-paced, entrepreneurial environment while managing multiple retailer relationships • Proficiency in Salesforce, forecasting tools, and data-driven decision-making • This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship.