Technical Control Engineer

🕒 Abril 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $71.000 - $97.900 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👷🏻‍♀️ Engenheiro

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Symbotic

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

🤖 Inteligência Artificial

🔧 Hardware

🤝 B2B

Artificial Intelligence • Hardware • B2B

A Symbotic é uma empresa de automação industrial que fornece uma plataforma de automação de armazéns de ponta a ponta, movida por inteligência artificial, combinando robôs móveis autônomos, visão e sensoriamento avançados e software de orquestração para modernizar as cadeias de suprimento. Seu sistema integra hardware e software inteligente para aumentar a capacidade de processamento, precisão e densidade de armazenamento para clientes de varejo, supermercados, bens de consumo embalados (CPG) e atacado, solucionando restrições de mão de obra e ineficiências operacionais em operações de distribuição e atendimento.

Descrição

• Manage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat. • Provide advanced remote support for electro-mechanical, software, networking, and controls -related issues using remote access tools. • Troubleshoot and resolve issues related to: Automation and robotic systems PLCs, motors, VFDs, and motion control systems Software applications, networking, and scripting. • Serve as a technical escalation point and act as the focal lead during major incidents. • Coordinate cross-functional resources (Software, Controls, Hardware, R&D, Customer Operations) to restore service efficiently. • Prioritize incoming issues based on customer impact, system criticality, and contractual SLAs. • Provide clear, timely updates to internal and external stakeholders during incidents. • Respond to equipment downtime events and coordinate with external vendors or resources as needed. • Proactively monitor system performance metrics, logs, and trends to identify potential failures before they impact operations. • Drive Root Cause Analysis (RCA) for critical and recurring incidents to reduce Mean Time to Resolution (MTTR) and prevent recurrence. • Identify systemic issues and recurring failure patterns, translating insights into preventative actions and process improvements. • Participate in post-incident reviews and lead follow-up actions to ensure sustained resolution. • Act as a technical owner during critical events, ensuring accountability from incident intake through full resolution. • Collaborate with R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady-state support. • Leverage metrics from high-impact downtime events to create and improve knowledge base content with measurable value to issue resolution and recurrence prevention. • Support ongoing system maintenance activities, including data backups, trend analysis, and I/O checks. • Interpret electrical schematics, OEM manuals, and system documentation to diagnose integrated system issues. • Stay current on supported software, hardware, tools, and platform updates relevant to Symbotic systems.

🎯 Requisitos

• Bachelor's degree in electrical engineering, Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered. • Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems. • Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred. • Demonstrated experience providing remote system support (Remote Desktop, SSH). • Strong understanding of TCP/IP networking, protocols, and troubleshooting; familiarity with packet sniffers, network probes, and command-line diagnostic tools. • Proficiency with Linux shell environments and scripting; working knowledge of SQL scripting and application support. • Familiarity with ISC DHCP, BIND, and server configuration. • Experience with motion control systems (servos, VFDs), Allen Bradley ControlLogix, and programming languages such as Ladder Logic, C, and scripting languages. • Experience with server management, Active Directory, and Windows/Linux patching. • Strong troubleshooting, documentation, collaboration, and communication skills. • Ability to prioritize and perform effectively in high-pressure, customer-facing environments.

🏖️ Benefícios

• Medical • Dental • Vision • Disability • 401K • PTO