Senior Customer Solutions Engineer

🕒 5 dias atrás

🐊 Florida, North Carolina, +2 estados a mais – Remoto

🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $130.000 - $163.000 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Sysdig

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

🔒 Cibersegurança

🏢 Corporativo

💰 $350.000.000 Series G em 2021-12

Cybersecurity • Cloud Security • Enterprise

A Sysdig é uma empresa que se especializa em soluções de segurança nativas para a nuvem. Eles oferecem uma plataforma abrangente de proteção de aplicativos nativos em nuvem (CNAPP) que fornece segurança em tempo real para containers, workloads e ambientes em nuvem. A plataforma da Sysdig inclui capacidades como proteção de workloads na nuvem, gerenciamento de vulnerabilidades, gerenciamento de identidade e permissões na nuvem, e detecção e resposta a ameaças em tempo real. Suas soluções priorizam insights de tempo de execução para oferecer visibilidade e proteção em ambientes multicloud, ajudando as organizações a detectar, investigar e responder a ameaças na nuvem de forma eficiente. Os produtos da Sysdig são desenvolvidos para proteger a infraestrutura em nuvem e reduzir o ruído de vulnerabilidades, permitindo investigações forenses mais rápidas e uma melhor postura de segurança na nuvem. Os clientes utilizam a Sysdig para salvaguardar seus ambientes de nuvem e containers com recursos de segurança avançados e reduzir o tempo de detecção e resposta a ameaças.

Descrição

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite • Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices • Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping • Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders • Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation • Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform • Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth • Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment • Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives • Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution • Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

🎯 Requisitos

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company • Proven experience managing enterprise customer relationships and navigating complex organizations • Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions • Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP • Experience with scripting and API integration to support and troubleshoot technical solutions • Demonstrated success driving measurable customer outcomes and leading executive-level engagements • Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives • Experience managing issues, performing root cause analysis, and driving resolution • Excellent communication, presentation, and stakeholder-management skills • Background in cybersecurity or DevSecOps is a strong plus

🏖️ Benefícios

• Extra days off to prioritize your well-being • 401(k) Retirement Savings Plan with a 3% company match • Maternity and Parental Leave • Mental health support for you and your family through the Modern Health app • Full health benefits package for you and your family